Smokehouse Pit Master

Lowes Foods; Garner (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Lowes Foods in Garner, NC seeks a dedicated Pit Master to lead the Smokehouse area with energy and hospitality. You will drive guest engagement, perform in-house meat preparation, and train staff to deliver a memorable, brand-aligned experience while upholding strict safety and quality standards.

You will interact with guests, present samples, perform duties on the sales floor, operate with precision, and ensure the department meets Lowes Foods’ merchandising and sanitation standards.

Qualifications

• Friendly, energetic, and outgoing personality.
• Willingness to engage guests and have fun with customers.
• Ability to perform in front of large crowds and draw attention to the Smokehouse area.
• Ability to multitask and stay organized.
• Must read and understand information and direction.
• Previous meat cutting/trimming experience.
• Culinary knowledge preferred.
• Able to lift 25 lbs consistently and 50 lbs occasionally.
• Excellent communication and guest service skills.
• Must be at least 18 years old.

Responsibilities

• Act as the Pit Master on the sales floor, delivering Smokehouse guest experiences.
• Interact with guests and hosts in a fun, friendly, engaging manner.
• Ensure staff provide fun, friendly, and engaging service.
• Demonstrate superior guest service at all times.
• Perform product preparation, receiving, stocking, and guest service as needed.
• Maintain HACCP logs and compliance with safety standards.
• Provide guidance, orientation, and feedback to team members.
• Perform light meat cutting duties as needed.
• Make PA announcements to inform guests about samples and specials.
• Adhere to merchandising and operational standards for the department.

Skills

Friendly personality

Guest engagement

Team leadership

Culinary knowledge

Meat cutting

Communication skills

Multitasking

Crowd performance

Physical capability

Reading directions

Job description

Overview

To grow community through building guest loyalty and providing personal guest interactions that build genuine relationships with guests and result in a brand-aligned experience while maintaining operating standards.

Responsibilities

• While on the sales floor, become the Pit Master, the one person in the store with a blinding dedication to all things smoked meat
• Interact with guests and hosts in a fun and friendly manner to create an engaging environment for all guests
• Ensure all smokehouse staff provides fun, friendly and engaging service
• Actively engage guests through freshly prepared Smokehouse samples and suggestive selling
• To personally demonstrate superior guest service at all times
• To perform activities outlined in the Pit Master character performance description
• Operate the department according to strict merchandising and operational standards
• Ensure the quality of product for sale meets Lowes Foods standards
• Maintain sanitation and safety throughout the department according to Lowes Foods standards
• Provide guidance, orientation, training and feedback to ensure Smokehouse staff achieves satisfactory performance standards
• Perform product preparation, receiving, ordering, stocking and guest service as necessary to achieve standards
• Maintain HACCP required product information log sheets as necessary
• Perform light meat cutting duties as needed
• Perform all other duties as assigned by management
• Perform PA announcements

Qualifications

• Friendly, energetic and outgoing personality
• Must be able to actively engage guests and be willing to have fun with our guests
• Willingness to perform in front of large crowd and draw attention to the Smokehouse department
• Ability to perform multiple tasks, simultaneously
• Ability to stay in character
• Ability to work well with others
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally
• Previous meat cutting/trimming experience
• Previous Culinary knowledge and/or background preferred
• Ability to read and understand information and direction
• Knowledge of deli as well as meat department operations
• Ability to supervise people including training and development
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective communication, guest service and selling skills
• Must be at least 18 years old
• Ability to bend, kneel and stand for extended periods of time
• Ability to effectively communicate with, and take direction from supervision
• Ability to work well with computers