Smokehouse Pit Master

Lowes Foods, LLC; Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Lowes Foods, LLC is seeking a Pit Master for the Smokehouse department to engage guests with enthusiastic service and maintain high product quality. You will lead team activities, perform meat preparation and maintain sanitation, while driving sales through samples and effective merchandising.

The role requires multi-tasking, strong guest service skills, and the ability to work with others in a fast-paced store environment. Physical stamina and a customer-first attitude are essential.

Qualifications

• Friendly, energetic and outgoing personality.
• Ability to actively engage guests and have fun with guests.
• Willingness to perform in front of crowds and draw attention to Smokehouse.
• Ability to multitask and stay in character.
• Team-oriented and able to work with others.
• Ability to lift 25 lbs consistently and 50 lbs occasionally.
• Previous meat cutting/trimming experience.
• Culinary knowledge/background preferred.
• Able to read and understand information/directions.
• Knowledge of deli and meat department operations.
• Ability to supervise, train and develop staff.
• Willingness to learn multiple tasks/technical requirements.
• Effective communication, guest service and selling skills.
• Must be at least 18 years old.
• Ability to bend, kneel and stand for extended periods.
• Ability to work well with computers.
• #LI-PB1

Responsibilities

• Become the Pit Master on the sales floor, driving engagement with smoked meats.
• Interact with guests and hosts to create a fun, engaging environment.
• Ensure smokehouse staff deliver friendly, high-quality service.
• Promote samples and use suggestive selling to guests.
• Demonstrate superior guest service at all times.
• Perform duties per the Pit Master character performance description.
• Operate the department per merchandising and operational standards.
• Maintain Lowes Foods’ quality standards for products.
• Maintain sanitation and safety across the department.
• Provide guidance, training and feedback to staff.
• Handle product preparation, receiving, ordering, stocking, and guest service as needed.
• Keep HACCP logs up to date.
• Perform light meat cutting duties as needed.
• Handle any other duties assigned by management.
• Perform PA announcements.

Skills

Friendly persona

Guest engagement

Public appearances

Multitasking

Character in role

Team collaboration

Physical stamina

Reading and comprehension

Supervising others

Learning multiple tasks

Communication skills

Guest service and selling

Age 18+

Bending/kneeling/standing long hours

Willingness to follow supervision

Computer literacy

Deli/meat department knowledge

Culinary knowledge background

Job description

Overview

It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more!

To grow community through building guest loyalty and providing personal guest interactions that build genuine relationships with guests and result in a brand-aligned experience while maintaining operating standards.

Responsibilities

1. While on the sales floor, become the Pit Master, the one person in the store with a blinding dedication to all things smoked meat

2. Interact with guests and hosts in a fun and friendly manner to create an engaging environment for all guests

3. Ensure all smokehouse staff provides fun, friendly and engaging service

4. Actively engage guests through freshly prepared Smokehouse samples and suggestive selling

5. To personally demonstrate superior guest service at all times

6. To perform activities outlined in the Pit Master character performance description

7. Operate the department according to strict merchandising and operational standards

8. Ensure the quality of product for sale meets Lowes Foods standards

9. Maintain sanitation and safety throughout the department according to Lowes Foods standards

10. Provide guidance, orientation, training and feedback to ensure Smokehouse staff achieves satisfactory performance standards

11. Perform product preparation, receiving, ordering, stocking and guest service as necessary to achieve standards

12. Maintain HACCP required product information log sheets as necessary

13. Perform light meat cutting duties as needed

14. Perform all other duties as assigned by management

15. Perform PA announcements

Qualifications

1. Friendly, energetic and outgoing personality

2. Must be able to actively engage guests and be willing to have fun with our guests

3. Willingness to perform in front of large crowd and draw attention to the Smokehouse department

4. Ability to perform multiple tasks, simultaneously

5. Ability to stay in character

6. Ability to work well with others

7. Ability to lift 25 lbs. consistently and 50 lbs. occasionally

8. Previous meat cutting/trimming experience

9. Previous Culinary knowledge and/or background preferred

10. Ability to read and understand information and direction

11. Knowledge of deli as well as meat department operations

12. Ability to supervise people including training and development

13. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

14. Effective communication, guest service and selling skills

15. Must be at least 18 years old

16. Ability to bend, kneel and stand for extended periods of time

17. Ability to effectively communicate with, and take direction from supervision

18. Ability to work well with computers

#LI-PB1