SMB Solutions Architect — Pre‑Sales & Integrations Expert

Big Internet Seller Services Inc; Northern (KY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

RSU program with 3-year vesting

401(k) plan

Flexible PTO

Coursera access

Parental leave

Home office stipend

Internet allowance

Gym reimbursement

Job summary

impact.com is seeking an Associate Solutions Architect to bridge business and technical requirements and position impact.com as the right partnership management platform for SMB opportunities.

Working with Account Executives, you will document prospect requirements, develop solution and integration documentation, and deliver structured product demonstrations tailored to SMB use cases, ensuring smooth onboarding and successful implementation.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-3 years in a tech-focused role within a SaaS or digital marketing company.
• Strong written and verbal communication skills.
• Ability to lead structured client-facing technical conversations within defined scope.
• Strong organizational and documentation skills.
• Experience in a pre-sales or client-facing technical role.
• Familiarity with affiliate or digital marketing industry.

Responsibilities

• Support Account Executives as a pre-sales technical resource for SMB opportunities.
• Discover and document prospect technical and product requirements.
• Develop solution and integration documentation for prospects.
• Deliver structured product demonstrations tailored to SMB use cases.
• Respond to standard technical and implementation questions.
• Escalate non-standard or complex requirements as needed.
• Ensure prospects are positioned for successful onboarding.
• Other duties as assigned by the Company.

Skills

Communication skills

Client-facing conversations

Documentation skills

Pre-sales experience

Affiliate/digital marketing knowledge

Education

Bachelor's degree or equivalent experience

Job description

impact.com is seeking an Associate Solutions Architect to bridge business and technical requirements and position impact.com as the right partnership management platform for SMB opportunities.

Working with Account Executives, you will document prospect requirements, develop solution and integration documentation, and deliver structured product demonstrations tailored to SMB use cases, ensuring smooth onboarding and successful implementation.