Pre-Sales Solutions Architect (SMB SaaS)

impact.com; United States; Remote; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Flexible PTO

RSUs

Coursera access

Parental leave

Tech stipend

Gym reimbursement

Job summary

impact.com is seeking an Associate Solutions Architect to bridge business and technical needs during the sales process. You’ll work with Account Executives to position impact.com for SMB prospects and guide the technical design and onboarding.

You will document requirements, develop integration documentation, and deliver demos tailored to SMB use cases, while answering standard questions and escalating complex needs as necessary.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1–3 years in a tech-focused role within SaaS or digital marketing.
• Foundational understanding of APIs, JavaScript, and marketing tech platforms.
• Strong written and verbal communication skills; ability to lead structured client-facing technical conversations.
• Strong organizational and documentation skills.

Responsibilities

• Support Account Executives as a pre-sales technical resource for SMB opportunities.
• Discover and document prospect technical and product requirements.
• Develop solution and integration documentation for prospects.
• Deliver structured product demonstrations tailored to SMB use cases.
• Respond to standard technical and implementation questions.
• Escalate non-standard or complex requirements as needed.
• Ensure prospects are positioned for successful onboarding.
• Other duties as assigned by the Company.

Skills

APIs

JavaScript

Marketing tech

Written/Verbal communication

Client-facing conversations

Documentation

Organizational skills

Education

Bachelor’s degree or equivalent experience

Job description

impact.com is seeking an Associate Solutions Architect to bridge business and technical needs during the sales process. You’ll work with Account Executives to position impact.com for SMB prospects and guide the technical design and onboarding.

You will document requirements, develop integration documentation, and deliver demos tailored to SMB use cases, while answering standard questions and escalating complex needs as necessary.