SMB Retention & Growth Account Associate

WM; Phoenix (AZ); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Paid holidays

Personal days

Job summary

WM in Phoenix is seeking an Account Associate I to serve as a primary contact for WM's Small/Medium business customers. Working within a team-based queue, the AA aims to retain and grow the team's book of business through inbound calls and proactive outreach.

Success relies on retention strategies, negotiation skills, and alignment with WM's growth objectives. This role involves working with Salesforce.com and pricing tools to document interactions and drive contract renewals.

Qualifications

• High School Diploma or GED (accredited)
• 1 year B2B account management, inside sales, and/or customer service experience that includes a sales component

Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Skills

Inside sales

Account management

Customer service

Negotiation

Education

High School Diploma or GED

Tools

Salesforce.com CRM

Pricing Tools

Job description

WM in Phoenix is seeking an Account Associate I to serve as a primary contact for WM's Small/Medium business customers. Working within a team-based queue, the AA aims to retain and grow the team's book of business through inbound calls and proactive outreach.

Success relies on retention strategies, negotiation skills, and alignment with WM's growth objectives. This role involves working with Salesforce.com and pricing tools to document interactions and drive contract renewals.