Remote SMB F&B Accounts Leader - Growth & Retention

Block, Inc.; Chicago (IL); Remote; USD 167,000 - 251,000; Full time

Benefits offered by this job

Remote work opportunity

Medical insurance

Flexible time off

Retirement Savings Plans

Family planning support

Job summary

Block, Inc. seeks a Manager of SMB Account Management for Food and Beverage in a remote Chicago-based role. You will lead 10-12 Account Managers, drive upsell, retention, and customer satisfaction while coaching and aligning across Product, Operations, and Sales.

You will guide a data-driven team, manage OKRs, and build scalable processes. Strong cross-functional communication and an ability to leverage AI are essential for success.

Qualifications

• 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
• Experience working with SMB or Mid-Market F&B businesses.
• A track record of consistently exceeding revenue and retention goals.
• Strong coaching skills with demonstrated ability to improve performance across a team.
• Experience working cross-functionally to resolve issues and improve processes.
• Excellent written and verbal communication skills.
• Fluidity leveraging AI in day to day work and an all around builder mentality.

Responsibilities

• Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants.
• Drive measurable outcomes in upsell, retention, and customer satisfaction through strong pipeline management and consistent coaching.
• Drive performance through structured 1:1s, pipeline reviews, accountability and team cadences.
• Partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience.
• Support leadership in executing team OKRs and implementing program improvements.
• Identify enablement opportunities and reinforce best practices across the team.
• Serve as a senior escalation point for complex or high-impact merchant situations.
• Travel approximately once per quarter for team events or customer meetings.

Skills

Account Management

Sales

People management

Coaching

Cross-functional collaboration

Communication

AI in daily work

Job description

Block, Inc. seeks a Manager of SMB Account Management for Food and Beverage in a remote Chicago-based role. You will lead 10-12 Account Managers, drive upsell, retention, and customer satisfaction while coaching and aligning across Product, Operations, and Sales.

You will guide a data-driven team, manage OKRs, and build scalable processes. Strong cross-functional communication and an ability to leverage AI are essential for success.