SMB Renewals Specialist - Growth & Upsell (Remote)

GitLab Inc.; Oregon; Hybrid; USD 54.000 - 105.000; Vollzeit

Benefits dieser Stelle

Flexible Paid Time Off

Equity Compensation & Employee Stock

Growth and Development Fund

Parental leave

Home office support

Zusammenfassung

GitLab is seeking an Associate Renewals Manager to help protect and grow recurring revenue across a portfolio of customers. This individual-contributor role focuses on timely renewal execution under the guidance of Senior Renewals Managers and follows established processes.

You’ll conduct consultative conversations, surface expansion opportunities, prepare renewal quotes, and collaborate with Sales, Customer Success, and Finance to keep renewals moving. Travel may be required for events.

Aufgaben

• Manage a assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
• Identify and surface expansion opportunities - additional seats, tiers, or modules - that come out of those conversations.
• Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
• Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
• Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
• Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
• Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.
• Maintain accurate, up‑to‑date records in the CRM/renewals system for forecasting and reporting.
• Prioritize tasks with guidance from more senior team members to drive quality, timely results.
• Contribute to team goals by working collaboratively with peer RM’s.

Jobbeschreibung

GitLab is seeking an Associate Renewals Manager to help protect and grow recurring revenue across a portfolio of customers. This individual-contributor role focuses on timely renewal execution under the guidance of Senior Renewals Managers and follows established processes.

You’ll conduct consultative conversations, surface expansion opportunities, prepare renewal quotes, and collaborate with Sales, Customer Success, and Finance to keep renewals moving. Travel may be required for events.