Remote Quality & Enablement Specialist

Wasatch Property Management, Inc.; Ogden (UT); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Mental health program

Paid Time Off

Paid medical leave

Education reimbursement

401k match

Healthcare coverage

Dependent care reimbursement

Job summary

MarketStar is seeking a Quality Enablement Specialist to develop, implement, and coach QA processes for our B2B sales team. This remote US position collaborates with management to drive professionalism and quality across programs.

Responsibilities include monitoring sales quality, producing reports, coaching teams, and standardizing workflows. Strong communication and QA background are essential for success.

Qualifications

• Digital advertising, B2B or tele sales experience required.
• Quality Assurance experience preferred.
• Excellent verbal, written, interpersonal, and organizational skills.
• Proficient in Microsoft Office and Google products.

Responsibilities

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications.
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Identify coaching needs and communicate needs to Management and Training Department.
• Prepare and analyze internal and external quality reports for management staff review.
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management.
• Provide feedback to sales team leaders and senior leadership.
• Create and maintain standardized workflows and procedures.
• Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
• Other applicable duties as assigned.

Skills

Digital advertising

B2B or tele sales

Quality Assurance

Tools

Microsoft Office

Gmail

Google Forms

Google Sheets

Job description

MarketStar is seeking a Quality Enablement Specialist to develop, implement, and coach QA processes for our B2B sales team. This remote US position collaborates with management to drive professionalism and quality across programs.

Responsibilities include monitoring sales quality, producing reports, coaching teams, and standardizing workflows. Strong communication and QA background are essential for success.