Quality and Enablement Specialist - Financial Technology

MarketStar; United States; Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Structured learning

Mental health program

Paid time off

Paid medical leave

Childcare reimbursement

Education reimbursement

401k match

Hardship loan program

Financial wellness advisor

Healthcare coverage

Job summary

MarketStar is seeking a Quality Enablement Specialist to develop, implement, and coach on QA processes, ensuring professionalism, productivity, and quality across the sales function. Location: US - Remote.

The role collaborates with management to enhance training materials and coaching while driving continuous quality improvements. A skill assessment will be part of the interview process.

Qualifications

• Digital advertising, B2B or tele sales experience required.
• Previous Quality Assurance experience preferred.
• Excellent verbal, written, interpersonal, and organizational skills.
• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.).
• Results oriented with the ability to motivate others and drive performance.
• Ability to multitask and successfully operate in a fast-paced, team environment.
• A skill assessment will be conducted as part of the interview process.

Responsibilities

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications.
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Identify coaching needs and communicate needs to Management and Training Department.
• Prepare and analyze internal and external quality reports for management staff review.
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management.
• Provide feedback to sales team leaders and senior leadership.
• Create and maintain standardized workflows and procedures.
• Provide recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
• Other applicable duties as assigned.

Skills

Digital advertising

B2B sales

QA experience

Verbal & written communication

Microsoft Office

Google Workspace

Results oriented

Multitasking

Skill assessment

Tools

Microsoft Office

Google Workspace

Job description

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

About the Quality and Enablement Specialist

MarketStar is seeking a B2B Sales Quality Enablement Specialist. The Quality Enablement Specialist will work directly with management to assist in developing, creating, and implementing quality assurance processes, procedures, and one on one coaching, as well as making recommendations for enhancements to training materials as needed. The ideal Quality Enablement Specialist candidate is a team-oriented individual who is driven to ensure that professionalism, productivity, and quality are maintained and continually improved. Location: US - Remote

What Will You Do?

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications.
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Identify coaching needs and communicate needs to Management and Training Department.
• Prepare and analyze internal and external quality reports for management staff review.
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management.
• Provide feedback to sales team leaders and senior leadership.
• Create and maintain standardized workflows and procedures.
• Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
• Other applicable duties as assigned.

What Will You Need to Succeed?

• Digital advertising, B2B or tele sales experience required, previous Quality Assurance experience preferred.
• Excellent verbal, written, interpersonal, and organizational skills.
• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.).
• Results oriented with the ability to motivate others and drive performance.
• Ability to multitask and successfully operate in a fast-paced, team environment.
• A skill assessment will be conducted as part of the interview process.

What We Offer

• Structured learning and career development programs.
• Mental health program.
• Generous Paid Time Off policy.
• Paid medical leave.
• Child/Dependent care reimbursement.
• Education reimbursement.
• 401k match.
• Hardship loan program.
• Access to financial wellness advisor.
• Comprehensive healthcare coverage including medical, dental, and vision.

Compensation

The salary for this position is $60,000.00 annually.

Equal Employment Opportunity

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination.

Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process.

If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [e-mail] for assistance.