Remote B2B Sales Quality Enablement Specialist

MarketStar; United States; À distance; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Structured learning

Mental health program

Paid time off

Paid medical leave

Childcare reimbursement

Education reimbursement

401k match

Hardship loan program

Financial wellness advisor

Healthcare coverage

Résumé du poste

MarketStar is seeking a Quality Enablement Specialist to develop, implement, and coach on QA processes, ensuring professionalism, productivity, and quality across the sales function. Location: US - Remote.

The role collaborates with management to enhance training materials and coaching while driving continuous quality improvements. A skill assessment will be part of the interview process.

Qualifications

• Digital advertising, B2B or tele sales experience required.
• Previous Quality Assurance experience preferred.
• Excellent verbal, written, interpersonal, and organizational skills.
• Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.).
• Results oriented with the ability to motivate others and drive performance.
• Ability to multitask and successfully operate in a fast-paced, team environment.
• A skill assessment will be conducted as part of the interview process.

Responsabilités

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications.
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Identify coaching needs and communicate needs to Management and Training Department.
• Prepare and analyze internal and external quality reports for management staff review.
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management.
• Provide feedback to sales team leaders and senior leadership.
• Create and maintain standardized workflows and procedures.
• Provide recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
• Other applicable duties as assigned.

Connaissances

Digital advertising

B2B sales

QA experience

Verbal & written communication

Microsoft Office

Google Workspace

Results oriented

Multitasking

Skill assessment

Outils

Microsoft Office

Google Workspace

Description du poste

MarketStar is seeking a Quality Enablement Specialist to develop, implement, and coach on QA processes, ensuring professionalism, productivity, and quality across the sales function. Location: US - Remote.

The role collaborates with management to enhance training materials and coaching while driving continuous quality improvements. A skill assessment will be part of the interview process.