SMB Payroll Implementation Lead

Asure Software; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, HSA, FSA

Company paid life insurance and short/

401K with safe harbor

Employee Stock Purchase Program

Fitness Reimbursement

Self-Managed PTO

Job summary

Asure Software is seeking an Implementation Specialist to lead client configurations of our payroll tax product. You will guide implementations from kickoff through stabilization, deliver training, validate outcomes, and own project success.

This role emphasizes accurate configurations, client adoption, and timely delivery. You will manage requirements discovery, configure the tax solution, deliver trainings, and deploy completed implementations while supporting clients through their first two

Qualifications

• 3+ years of supporting clients with their US payroll and/or tax processing.
• 2+ years of success in a dedicated account ownership service model.
• Solid understanding of HR practices, labor laws, and payroll principles.
• Strong attention to detail, confidentiality, and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• CPP, FPC, PHR or SHRM-CP certification is a plus.
• Proficiency in Microsoft Office Suite, especially Excel and Word

Responsibilities

• Leads end-to-end client implementations, applying deep product expertise to build accurate configurations and deliver successful outcomes.
• Delivers group presentations and training sessions that enable clients to confidently use and maintain Asure Software.
• Owns all stages of software implementation projects with clear accountability for scope, quality, and timelines: Discovery, Configure, Deliver, Deploy, Support.
• Deliver results on time.
• Ensure client product and Asure procedure adoption for success with our products.
• Provides status reports and overall project updates to the project team.
• Anticipates and resolves project hurdles through effective coordination with clients and internal teams to keep implementations on track.
• Creates client advocacy for our products- leaving every customer happy and willing to provide a reference for future customers.

Skills

US payroll knowledge

Account ownership

HR knowledge

Attention to detail

Communication skills

Multitasking

Tools

Microsoft Office

Job description

Asure Software is seeking an Implementation Specialist to lead client configurations of our payroll tax product. You will guide implementations from kickoff through stabilization, deliver training, validate outcomes, and own project success.

This role emphasizes accurate configurations, client adoption, and timely delivery. You will manage requirements discovery, configure the tax solution, deliver trainings, and deploy completed implementations while supporting clients through their first two