SMB Merchant Success Manager - Remote

DoorDash; California (MO); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Job summary

DoorDash is hiring a Merchant Success Manager to support and grow 8,500+ SMB restaurant partners. You will manage ~75 merchants, build long-term relationships, and help owners optimize visibility, listings, and product adoption to increase revenue.

You’ll be measured on activity and outcomes, with focus on churn reduction, QBRs, and collaboration with growth teams. Some travel for in-person collaboration is expected.

Qualifications

• 2+ years of experience in client-facing sales roles, increasing customer satisfaction and product adoption.
• 2+ years of outbound sales experience with performance against targets.
• Experience using Salesforce or similar CRM tools.
• Experience with Google Sheets or Microsoft Excel (intermediate to proficient).
• Strong empathy, goal-oriented mindset, and ability to manage a book of accounts.
• Interest or fluency in AI tools to drive efficiency and impact.

Responsibilities

• Make high‑volume outbound dials to a focused book of roughly 75 SMB restaurants, using a prioritization framework to guide efforts.
• Set and review goals/KPIs for restaurant partners and monitor performance against targets.
• Advise owners on pricing, promotions, and product adoption (DashPass, Ads, promos) and explain trade-offs.
• Maintain ongoing phone/email communication to monitor progress, surface risks, and support progress toward goals.
• Deliver quarterly business reviews highlighting success, opportunities for revenue optimization, and plans for growth.
• Identify churn risks and opportunities for store expansions; collaborate with internal growth teams to pitch products.

Job description

DoorDash is hiring a Merchant Success Manager to support and grow 8,500+ SMB restaurant partners. You will manage ~75 merchants, build long-term relationships, and help owners optimize visibility, listings, and product adoption to increase revenue.

You’ll be measured on activity and outcomes, with focus on churn reduction, QBRs, and collaboration with growth teams. Some travel for in-person collaboration is expected.