SMB Growth & Partnerships Manager

Flywire; Boston (MA); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Flywire is seeking a motivated SMB Account Manager to help deliver and execute our payments solution to partner institutions. You will manage client relationships, analyze data, and run campaigns to drive engagement and retention across campuses.

Working with Sales and Client Operations, you will uncover additional Flywire products to expand accounts, onboard new clients, resolve issues, and represent Flywire at webinars and events.

Qualifications

• Bachelor’s Degree in Business, Communications, or Marketing.
• 2+ years of experience managing client/customer relationships, success and/or support.
• CEFR minimum level of C1 in English.
• Excellent written and verbal communication skills.
• Emotional intelligence and change management skills.
• Be an engaging, personable & confident presenter.

Responsibilities

• Protect and grow existing accounts by executing a scalable account management strategy.
• Utilise data to systematically identify new revenue opportunities through existing products.
• Collaborate with Sales to close new product opportunities which further unlock an account’s potential.
• Support the execution of new client onboardings & new product deployments.
• Work collaboratively with Client Operations to resolve operational challenges.
• Represent Flywire in webinars and in-person events as needed.
• Be an active contributor to the development of the team, providing ‘on the ground’ insight.

Skills

Client relationship management

Communication skills

Time management

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Job description

Flywire is seeking a motivated SMB Account Manager to help deliver and execute our payments solution to partner institutions. You will manage client relationships, analyze data, and run campaigns to drive engagement and retention across campuses.

Working with Sales and Client Operations, you will uncover additional Flywire products to expand accounts, onboard new clients, resolve issues, and represent Flywire at webinars and events.