SMB Account Manager – Growth & Impact

Flywire; Boston (MA); Hybrid; USD 54,000 - 77,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan (ESPP)

Wellbeing Programs

Global collaboration

Job summary

Flywire, a leading payments enablement company, is seeking a motivated SMB Account Specialist for a hybrid Boston role. You will manage client relationships, analyze data to drive growth, and collaborate with Sales on product opportunities to maximize client value.

The role requires a Bachelor's degree and 2+ years in account management, with strong English skills and excellent communication. Hybrid schedule in Boston provides exposure to global FlyMates and growth opportunities.

Qualifications

• Bachelor’s degree in Business, Communications, or Marketing.
• 2+ years of experience managing client relationships, success or support.
• CEFR minimum level of C1 in English.
• Excellent written and verbal communication skills.
• Emotional intelligence and change management skills.
• Be an engaging, personable & confident presenter.
• Strong attention to detail, time management and organisational skills.
• Problem solving and project management skills.

Responsibilities

• Protect and grow existing SMB accounts with scalable account management.
• Identify new revenue opportunities through existing products using data insights.
• Collaborate with Sales to close new product opportunities.
• Support onboarding of new clients and product deployments.
• Work with Client Operations to resolve operational challenges.
• Represent Flywire at webinars and in-person events.
• Contribute to team development and onboarding of new members.
• Assist with contract renewals.

Skills

CEFR level English (C1)

Excellent communication

Analytical thinking

Education

Bachelor’s Degree in Business, Communications, or Marketing

Tools

Salesforce

Job description

Flywire, a leading payments enablement company, is seeking a motivated SMB Account Specialist for a hybrid Boston role. You will manage client relationships, analyze data to drive growth, and collaborate with Sales on product opportunities to maximize client value.

The role requires a Bachelor's degree and 2+ years in account management, with strong English skills and excellent communication. Hybrid schedule in Boston provides exposure to global FlyMates and growth opportunities.