SMB Customer Success & Renewal Specialist

HackerRank; Santa Clara (CA); Vor Ort; USD 100.000 - 125.000; Vollzeit

Zusammenfassung

HackerRank seeks a Customer Account Manager to deliver a strong customer experience for a portfolio of SMB customers, focusing on adoption, renewals, and a positive lifecycle with HackerRank. You’ll build foundational skills in renewals, relationship management, and account operations.

You will collaborate with teammates, follow playbooks to support retention, and identify straightforward expansion opportunities while guiding customers from onboarding to renewal with a proactive,

Qualifikationen

• 1–3 years of experience in a customer-facing role within a SaaS or technology environment.
• Organized, resilient, and able to manage multiple priorities in a fast-paced setting.
• Customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
• Strong written and verbal communication skills, with the ability to explain concepts clearly.

Aufgaben

• Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.

Kenntnisse

Customer-focused

Communication

Organization

Multitasking

Tools

CRM tools

Jobbeschreibung

HackerRank seeks a Customer Account Manager to deliver a strong customer experience for a portfolio of SMB customers, focusing on adoption, renewals, and a positive lifecycle with HackerRank. You’ll build foundational skills in renewals, relationship management, and account operations.

You will collaborate with teammates, follow playbooks to support retention, and identify straightforward expansion opportunities while guiding customers from onboarding to renewal with a proactive,