Customer Account Manager - SMB

HackerRank; Santa Clara (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

HackerRank seeks a Customer Account Manager to deliver a strong customer experience for a portfolio of SMB customers, focusing on adoption, renewals, and a positive lifecycle with HackerRank. You’ll build foundational skills in renewals, relationship management, and account operations.

You will collaborate with teammates, follow playbooks to support retention, and identify straightforward expansion opportunities while guiding customers from onboarding to renewal with a proactive,

Qualifications

• 1–3 years of experience in a customer-facing role within a SaaS or technology environment.
• Organized, resilient, and able to manage multiple priorities in a fast-paced setting.
• Customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
• Strong written and verbal communication skills, with the ability to explain concepts clearly.

Responsibilities

• Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.

Skills

Customer-focused

Communication

Organization

Multitasking

Tools

CRM tools

Job description

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

About The Role

We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations.

In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.

What You Will Do

• Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.

Who You Are

• You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
• You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
• Strong written and verbal communication skills, with the ability to explain concepts clearly.

Even better if you have

• Familiarity with HR Tech, recruiting tools, or developer-focused products.
• Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
• A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.

You will thrive in this role if

• Are a Captain - you enjoy owning the customer relationship and championing their success.
• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
• Believe in long‑term partnerships and being the trusted advisor for your customers.

Compensation

• This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment).
• This range doesn't include stock options or benefits. Salary may be adjusted based on business needs.
• Final offer may vary based on skills, experience, location, and other compensation components.

Want to learn more about HackerRank?

Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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