Strategic Customer Success Manager

HackerRank; Santa Clara, Northern (CA, KY); Hybrid; USD 140,000 - 160,000; Full time

Job summary

HackerRank is seeking a Customer Account Manager to manage a Mid Market portfolio in a hybrid Santa Clara, CA role. You will drive adoption, ensure renewals, and partner with Sales, Product, and Support to deliver value.

You will engage across teams, translate complex tech concepts for varied stakeholders, and strive for long-term partnerships. A minimum of 3+ years in SaaS or tech customer roles is expected.

Qualifications

• 3+ years in a customer-facing SaaS/tech role such as account management or customer success.
• Strong communication and ability to translate complex concepts for diverse stakeholders.
• Proactive about retention, renewals, and customer value realization.

Responsibilities

• Manage a portfolio of Mid Market customers, executing adoption and renewal motions to drive retention.
• Conduct regular check-ins to ensure customers realize value and address issues proactively.
• Support renewal conversations and standard contract processes; escalate complex scenarios.
• Act as a strategic advisor, removing roadblocks and accelerating product adoption.
• Identify basic expansion opportunities and collaborate with senior team members.
• Maintain accurate customer data, renewal tracking, and activity logs in CRM.
• Collaborate with Sales, Product, and Support for a consistent customer experience.

Skills

Account management

Customer success

Cross-functional collaboration

Relationship building

Communication skills

Renewals & expansion awareness

CRM usage

Tools

CRM systems

Job description

HackerRank is seeking a Customer Account Manager to manage a Mid Market portfolio in a hybrid Santa Clara, CA role. You will drive adoption, ensure renewals, and partner with Sales, Product, and Support to deliver value.

You will engage across teams, translate complex tech concepts for varied stakeholders, and strive for long-term partnerships. A minimum of 3+ years in SaaS or tech customer roles is expected.