SMB Business Banking Relationship Manager

Citizens Bank; West Chester (Chester County); On-site; USD 75,000 - 110,000; Full time

Job summary

Citizens Bank is seeking a Relationship Manager to deepen relationships with small business clients and drive growth within moderately to less complex portfolios. You will collaborate with peers across banking, lending and investing to help clients meet short- and long-term financial goals.

This senior role emphasizes sales and credit skills, with an emphasis on building consultative relationships and contributing to a cross-functional business banking team.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience, required.
• 2+ years in a Business Banking Relationship Manager role or related business lending experience preferred.
• Business to Business sales experience required.
• Motivated self-starter with demonstrated leadership ability and potential.
• Team-oriented with strong internal and external network.
• Ability to succeed in a fast-paced sales culture with goals for loan/deposit generation and cross sales.
• Proficiency with portfolio/account management preferred.
• Ability to understand core business products and services with a track record of sales and outbound calling.
• Excellent communication (written & verbal) and interpersonal skills.
• Ability to develop strong customer and colleague relationships.

Responsibilities

• Develop consultative relationships with small business clients in your target market with annual revenues ranging from one million to ten million dollars.
• Understand the client needs, provide value added solutions, manage a portfolio of existing customers and drive new commercial customer relationships.
• Partner effectively with an award-winning business banking team offering a wide array of product solutions that will enable you to enhance the customer experience, increase loyalty and improve the profitability of customer and the Bank
• Complete Business Banking University and Drive Sales training in your initial four-week orientation and a commercial credit training program to insure you’re prepared to identify, assess and mitigate lending risk.
• Maintain strong market knowledge and develop, retain and expand relationships with Centers of Influence i.e. CPA’s and Attorneys.
• Actively engage in significant community activity to expand potential customer base.

Skills

Sales experience

Communication skills

Relationship management

Teamwork

Networking

Portfolio management

Education

Bachelor's degree or equivalent

Job description

Citizens Bank is seeking a Relationship Manager to deepen relationships with small business clients and drive growth within moderately to less complex portfolios. You will collaborate with peers across banking, lending and investing to help clients meet short- and long-term financial goals.

This senior role emphasizes sales and credit skills, with an emphasis on building consultative relationships and contributing to a cross-functional business banking team.