SMB Account Executive

Delivery Hero; Kentucky; On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Private Medical & Life Insurance from

Mental health platform

Online training platform

In-house gym

Global Mobility plan

Pension plan

Free efood pro subscription

Childcare allowance

Ticket restaurant card

Job summary

efood, part of the Delivery Hero Group, is seeking an enthusiastic SMB Account Executive to build, manage, and nurture relationships with restaurant partners, maximizing revenue and delivering excellent service.

You will onboard new partners, analyze performance metrics, identify upsell opportunities, and coordinate with internal teams to resolve issues while staying ahead of market trends.

Qualifications

• Experience in account management, sales, or customer success in related industries.
• Bachelor's degree in Business Administration, Marketing or related field.
• Strong communication and interpersonal skills with a customer-focused approach.
• Analytical mindset with ability to interpret data and provide actionable insights.
• Proficiency in CRM software and MS Office Suite.
• Fluent in Greek and English, both written and spoken.

Responsibilities

• Manage a portfolio of restaurant partners with regular communication and strong relationships.
• Analyze performance metrics with partners and provide data-driven growth recommendations.
• Identify upsell opportunities to maximize partners' revenue and satisfaction.
• Onboard new partners and train them on the platform, tools, and best practices.
• Be the primary contact for partner issues and coordinate with internal teams to resolve.
• Stay updated on industry trends to support partners in a dynamic environment.
• Maintain records of partner interactions, account status, and sales pipeline.

Skills

Account management

Sales

Customer success

Analytical mindset

Communication

Interpersonal skills

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office Suite

Job description

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for an enthusiastic and results-oriented Small-Medium Businesses Account Executive to join our team. The role will focus on building, managing, and nurturing relationships with small to medium-sized restaurant and café partners, ensuring a positive and productive collaboration with efood. As an SMB Account Executive, you will be responsible for maximizing revenue, growing accounts, and delivering top-notch customer service to help our partners succeed.

What you 'll do:

• Manage a portfolio of small to medium-sized restaurant partners, maintaining regular communication and ensuring strong, positive relationships.
• Work closely with partners to analyze performance metrics and identify opportunities for growth, providing data-driven insights and recommendations.
• Identify potential for upselling efood’s services, features, and promotional opportunities, aiming to maximize partners' revenue and increase their satisfaction.
• Onboard new partners effectively, providing them with the necessary training on efood’s platform, tools, and best practices.
• Act as the primary point of contact for partner issues, proactively addressing concerns, and coordinating with internal teams to resolve any challenges.
• Stay updated on industry trends, competitors, and market developments to offer valuable insights and support partners in a dynamic environment.
• Maintain accurate records of partner interactions, account status, and sales pipeline, providing regular reports to the Small-Medium Bussiness account Management

Qualifications

• Experience in account management, sales, or customer success, preferably in a related industry (e.g., food delivery, e-commerce, or hospitality).
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Proficiency in CRM software and MS Office Suite.
• Fluent in Greek and English, both written and spoken.

Additional Information

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!
• We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!
• We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us ! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth!
• If you want to stay in shape , our in-house gym awaits you fully equipped!
• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world!
• Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today!
• Free efood pro Subscription: Perks of the job! Enjoy a complimentary efood pro subscription for free deliveries and exclusive discounts on your favorite meals and groceries.
• We support your growing family and we offer a childcare allowance for each individual child

Life @efood:

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow!

We take ownership of what we do, embracing challenges, and making things happen!

We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality!

We stay humble as we grow and dive deep in situations, asking questions & exploring beyond the surface to get the best solutions!

We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side!

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us?

At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .

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