Smart Teller: Digital Banking & Service Specialist

M&T Bank; Avon (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Avon, Connecticut is seeking a branch associate focused on delivering exceptional customer service. You will handle cash transactions, assist customers with account needs, and support lobby operations to ensure a seamless experience.

Role requires strong communication, organization, and data entry skills, with attention to risk controls and regulatory compliance. This position is full-time and located at the Avon branch.

Qualifications

• High school diploma or GED plus minimum 6 months customer service experience
• Proven verbal communication skills
• Proven interpersonal skills
• Exceptional customer service
• Well-organized with strong time management
• Proficient with internet (user-level)

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities
• Engage in lobby management, greet customers, and address immediate needs
• Balance and process transactions accurately following Bank Policy
• Take ownership of escalated account services issues until resolution
• Transition sales opportunities to appropriate banking partner
• Complete branch-related operational activities (cash ordering, vault, ATM, wires)
• Process customer/account maintenance accurately
• Complete AML/KYC related activities
• Adhere to compliance and risk controls and audit requirements
• Promote an environment that supports the M&T Bank brand
• Maintain internal controls and address audit/regulator issues as applicable
• Complete other related duties as assigned

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Data entry

Cash handling

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Avon, Connecticut is seeking a branch associate focused on delivering exceptional customer service. You will handle cash transactions, assist customers with account needs, and support lobby operations to ensure a seamless experience.

Role requires strong communication, organization, and data entry skills, with attention to risk controls and regulatory compliance. This position is full-time and located at the Avon branch.