Smart Home Loyalty & Retention Specialist

Vivint; Lindon (UT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Training provided

Medical/Dental/Vision from Day One

Tuition reimbursement up to $5,250 per

Free daily lunch onsite

Flexible paid time off and holidays

401(k) match up to 6%

ESPP

Volunteer opportunities

Job summary

Vivint is hiring a Customer Loyalty Specialist in Lindon, UT to engage with customers, resolve concerns, and strengthen long-term loyalty. You will de‑escalate issues with empathy, identify root causes for cancellations, and present renewal options that add value.

Training is provided and growth opportunities exist as you excel in a fast-paced environment. The role emphasizes strong communication, problem solving, and a customer‑first approach, with commission opportunities and a clear path for

Qualifications

• Strong communicators, able to build trust quickly.
• Problem-solving and customer-centered solutions.
• Calm under pressure with empathy and professionalism.

Responsibilities

• De-escalate challenging situations with empathy and professionalism.
• Uncover root causes of cancellation and deliver effective solutions to rebuild trust.
• Retain customers by presenting renewal and savings options and upsell opportunities.

Skills

Communication skills

Problem solving

Calm under pressure

Sales

Job description

Vivint is hiring a Customer Loyalty Specialist in Lindon, UT to engage with customers, resolve concerns, and strengthen long-term loyalty. You will de‑escalate issues with empathy, identify root causes for cancellations, and present renewal options that add value.

Training is provided and growth opportunities exist as you excel in a fast-paced environment. The role emphasizes strong communication, problem solving, and a customer‑first approach, with commission opportunities and a clear path for