Customer Loyalty Specialist (Logan, UT)

NRG Energy; Logan (UT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Mon–Fri schedule

Paid training

Medical, Dental, Vision from day one

Tuition reimbursement

Free daily lunch onsite

Paid holidays & PTO

401(k) match

ESPP

Community involvement

Job summary

NRG Energy, with Vivint Smart Home as a subsidiary, is hiring for a Customer Loyalty Specialist to retain customers and resolve concerns. You’ll use problem-solving and communication to strengthen loyalty while maintaining a positive customer experience.

Join a schedule Monday–Friday with on-site work in Logan, UT. Benefits include comprehensive medical, dental, vision coverage from day one and opportunities for tuition reimbursement, 401(k) matching, ESPP, and a supportive culture.

Qualifications

• Strong communicators: confident, clear and able to build trust quickly.
• Problem solvers: curious and skilled at finding creative, customer-centered solutions.
• Calm under pressure: de-escalate tough situations with empathy and professionalism.
• Goal-oriented and coachable: motivated by growth, feedback and hitting targets.

Responsibilities

• Act as customer loyalty advocate, strengthening confidence in smart home solutions.
• De-escalate challenging situations with empathy and professionalism.
• Identify renewal and upgrade options to retain customers and drive value.
• Build rapport through confident communication and active listening.
• Support customers with product or service inquiries and navigate multiple systems.
• Collaborate with supervisors for coaching and growth.

Skills

Strong communicators

Problem solvers

Calm under pressure

Goal-oriented

Coachable

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Ready to kickstart your career with a nationally recognized leader in smart home technology? Join Vivint's Customer Loyalty Team - where you'll use your problem-solving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty.

Why You’ll Love It Here

We’re committed to providing best-in-class benefits that support your physical, emotional, and financial well-being.

• Monday - Friday schedule (No Weekend)
• Paid, hands-on training in a positive on-site work environment
• Comprehensive Medical, Dental, and Vision - coverage starts Day One
• Potential Tuition Reimbursement - Up to $5,250 Annually
• Free daily lunch & drinks onsite
• Flexible paid time-off + paid holidays
• 401(k) with 100% company match up to 6%
• Employee Stock Purchase Plan (ESPP)
• Supportive, inclusive culture with Employee Resource Groups
• Community outreach & volunteer opportunities

Compensation

• Starting Rate $17.75/hour base pay + commission opportunities
  • Average Commissions: $650/month
  • Top Commissions: $1200/month+
• Career Growth: Performance-based advancement path to $19.75 + commission within your first year

Schedules

• Training Schedule: Monday - Friday 8:30am - 4:30pm (3 Weeks)
• Regular Schedule: Monday - Friday 10:00am - 6:30pm OR 10:30am - 7:00pm

Day In The Life

Customer Loyalty Specialists act as advocates, strengthening confidence in our smart home solutions while ensuring customers feel heard, understood, and supported.

• De-escalate challenging situations with empathy and professionalism
• Use strong problem-solving skills to uncover the root cause behind a customer’s intent to cancel and deliver smart, effective solutions that rebuild trust and confidence.
• Retain new and end-of-term customers by presenting tailored renewal and savings options - while also highlighting value-driven upgrades and add-on services that enhance protection, improve their overall experience, and create opportunities to upsell.
• Build genuine rapport through confident communication and active listening
• Support customers calling in with product or service inquiries
• Promote eligible savings opportunities for customers through Vivint's business partners
• Navigate multiple systems quickly while maintaining accuracy and customer focus
• Collaborate with supervisors and performance specialists for consistent coaching and growth

What We’re Looking For

We’re looking for motivated, customer-focused individuals who thrive in a fast-paced environment and are driven to make a meaningful impact.

• Strong Communicators: Confident, clear, and able to build trust quickly.
• Problem Solvers: Naturally curious and skilled at finding creative, customer-centered solutions.
• Calm Under Pressure: Able to de-escalate tough situations with empathy and professionalism.

Goal-Oriented & Coachable: Motivated by growth, feedback, and achieving performance targets.

What Will Help You Thrive in this Role?

You will thrive in this role by bringing energy, confidence, and a genuine passion for helping customers feel supported and understood.

• Sales & communication skills (or willingness to learn)
• Strategic thinking and self-motivation
• Calm, confident de-escalation
• Delivering exceptional customer service
• Strong verbal & written communication
• System navigation & computer proficiency (40+ WPM)
• Ability to learn smart home technology
• Thriving in a fast-paced, goal-oriented environment

Minimum Requirements

• Must be able to reliably commute to our Logan, UT office
• Must be at least 18 years old

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.