Customer Loyalty & Retention Specialist

Mira Home; Lindon (UT); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Paid Time Off

Bonuses

Job summary

Mira Home in Lindon, UT is seeking a Customer Loyalty Specialist to protect relationships with our valued customers by delivering personalized, caring, and proactive support. You will focus on retention, identify concerns, resolve issues, and help customers feel confident in continuing to protect their homes with Mira.

Join a team that values integrity, service, and collaboration. The role requires strong communication, empathy, and the ability to multitask in a fast-paced environment, with

Qualifications

• One (1) year of Customer Loyalty (Retention) or inside sales experience preferred
• Prior experience in customer retention, account management, or call center operations.

Responsibilities

• Handle inbound and outbound retention-related calls, emails, and messages
• Identify reasons for potential cancellations and offer solutions or alternatives
• Review service history, feedback, and billing details to personalize each conversation
• Escalate complex or high-risk accounts to Team Leads when appropriate
• Update notes, tasks, and follow-ups in FieldRoutes
• Maintain professionalism, empathy, and brand integrity in all communications

Skills

Customer retention

Account management

Call center operations

Communication

Problem solving

Multitasking

Empathy

Job description

Mira Home in Lindon, UT is seeking a Customer Loyalty Specialist to protect relationships with our valued customers by delivering personalized, caring, and proactive support. You will focus on retention, identify concerns, resolve issues, and help customers feel confident in continuing to protect their homes with Mira.

Join a team that values integrity, service, and collaboration. The role requires strong communication, empathy, and the ability to multitask in a fast-paced environment, with