Smart Home Loyalty & Retention Specialist

NRG Energy; Logan (UT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Mon–Fri schedule

Paid training

Medical, Dental, Vision from day one

Tuition reimbursement

Free daily lunch onsite

Paid holidays & PTO

401(k) match

ESPP

Community involvement

Job summary

NRG Energy, with Vivint Smart Home as a subsidiary, is hiring for a Customer Loyalty Specialist to retain customers and resolve concerns. You’ll use problem-solving and communication to strengthen loyalty while maintaining a positive customer experience.

Join a schedule Monday–Friday with on-site work in Logan, UT. Benefits include comprehensive medical, dental, vision coverage from day one and opportunities for tuition reimbursement, 401(k) matching, ESPP, and a supportive culture.

Qualifications

• Strong communicators: confident, clear and able to build trust quickly.
• Problem solvers: curious and skilled at finding creative, customer-centered solutions.
• Calm under pressure: de-escalate tough situations with empathy and professionalism.
• Goal-oriented and coachable: motivated by growth, feedback and hitting targets.

Responsibilities

• Act as customer loyalty advocate, strengthening confidence in smart home solutions.
• De-escalate challenging situations with empathy and professionalism.
• Identify renewal and upgrade options to retain customers and drive value.
• Build rapport through confident communication and active listening.
• Support customers with product or service inquiries and navigate multiple systems.
• Collaborate with supervisors for coaching and growth.

Skills

Strong communicators

Problem solvers

Calm under pressure

Goal-oriented

Coachable

Job description

NRG Energy, with Vivint Smart Home as a subsidiary, is hiring for a Customer Loyalty Specialist to retain customers and resolve concerns. You’ll use problem-solving and communication to strengthen loyalty while maintaining a positive customer experience.

Join a schedule Monday–Friday with on-site work in Logan, UT. Benefits include comprehensive medical, dental, vision coverage from day one and opportunities for tuition reimbursement, 401(k) matching, ESPP, and a supportive culture.