Smart Factory Programs Manager

LG Electronics; United States; On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics seeks a Customer Program Manager to lead awarded automation programs from purchase order through customer acceptance for our Smart Factory Solutions business in North America. This individual contributor role coordinates engineering, headquarters, and partner deliverables to meet customer commitments across multiple manufacturing sectors.

The position requires strong program management skills, 8+ years of experience for senior level, and frequent domestic travel.

Qualifications

• Senior: 8+ years in program or project management for industrial automation, capital equipment, or manufacturing supplier launches.
• Mid: 4+ years in the same fields.
• Experience launching equipment or systems into OEM or large manufacturer plants with gate reviews and customer acceptance.
• Experience coordinating engineering teams, suppliers, and customer IT or security onboarding.
• Familiarity with automotive launch processes such as APQP (preferred).
• Experience working with overseas engineering teams across time zones (preferred).
• PMP or equivalent certification (preferred).
• Schedule and milestone discipline with clear written status reporting.

Responsibilities

• Own the program schedule, milestones, and gate reviews from award through acceptance for autonomous mobile robot, automated transport, collaborative robot cell, simulation, and turnkey integration programs.
• Serve as the execution point of contact for customer plant teams including manufacturing engineering, IT, and launch, and run recurring program status meetings.
• Identify, track, and elevate program risks and issues with clear ownership and dates.
• Track engineering deliverables such as drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule.
• Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams.
• Coordinate shipping, site readiness, and installation timing with Engineering and logistics.
• Identify scope changes early, document impact on schedule and deliverables, and route them to the commercial team for evaluation.
• Lead customer acceptance and buy off documentation and confirm invoicing milestones as they are achieved.
• Transition completed programs to service and support with complete documentation and lessons learned.

Skills

Program management

Industrial automation

Cross-functional coordination

PMP (preferred)

Gate reviews

Education

Bachelor's degree in Engineering, Business, Supply Chain, or related field

Tools

APQP (preferred)

Job description

LG Electronics seeks a Customer Program Manager to lead awarded automation programs from purchase order through customer acceptance for our Smart Factory Solutions business in North America. This individual contributor role coordinates engineering, headquarters, and partner deliverables to meet customer commitments across multiple manufacturing sectors.

The position requires strong program management skills, 8+ years of experience for senior level, and frequent domestic travel.