Senior Customer Program Lead – Smart Factory Solutions

LG Electronics; Troy (MI); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

No-cost employee premiums for medical,

401(k) with company matching

Generous paid time off

Performance-based incentives

Mental health resources

Parental leave support

Group life and disability insurance

Job summary

LG Electronics is seeking a Customer Program Manager to lead awarded automation programs from purchase order through customer acceptance for Smart Factory Solutions in North America. This individual contributor role coordinates Engineering, HQ, and partners to meet commitments in automotive, logistics, and manufacturing sectors.

The Senior/Mid level role requires 4+–8+ years in industrial automation program management, with PMP preferred, and frequent domestic travel.

Qualifications

• Bachelor's degree in Engineering, Business, Supply Chain, or related field.
• 8+ years in program or project management for industrial automation, capital equipment, or manufacturing launches.
• Experience launching equipment or systems into OEM plants, including gate reviews and customer acceptance.
• Experience coordinating engineering teams, suppliers, and customer IT or security onboarding.
• Familiarity with automotive launch processes such as APQP (preferred).
• Experience working with overseas engineering teams across time zones (preferred).
• PMP or equivalent certification (preferred).
• Strong organizational skills with multi-workstream visibility.
• Willingness to travel domestically frequently.

Responsibilities

• Own the program schedule, milestones, and gate reviews from award through acceptance.
• Serve as execution point of contact for plant teams including manufacturing engineering, IT, and launch, and run recurring program status meetings.
• Identify, track, and elevate program risks and issues with clear ownership and dates.
• Track engineering deliverables such as drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule.
• Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams.
• Coordinate shipping, site readiness, and installation timing with Engineering and logistics.
• Identify scope changes early, document impact on schedule and deliverables, and route them to the commercial team for evaluation.
• Lead customer acceptance and buy off documentation and confirm invoicing milestones as they are achieved.
• Transition completed programs to service and support with complete documentation and lessons learned.
• Senior level additionally: Manage multiple concurrent programs across sites and lead customer executive program reviews.

Skills

Program management

Industrial automation

APQP knowledge

Scheduling

Stakeholder management

PMP (preferred)

Education

Bachelor's degree in Engineering, Business, Supply Chain, or related field

Job description

LG Electronics is seeking a Customer Program Manager to lead awarded automation programs from purchase order through customer acceptance for Smart Factory Solutions in North America. This individual contributor role coordinates Engineering, HQ, and partners to meet commitments in automotive, logistics, and manufacturing sectors.

The Senior/Mid level role requires 4+–8+ years in industrial automation program management, with PMP preferred, and frequent domestic travel.