Sales Operations Manager — Smart Factory Solutions

LG Electronics USA; Englewood Cliffs (NJ); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

No-cost health premiums for you and/de

401(k) with employer match

Generous Paid Time Off

Performance-based incentives

Mental health resources

Parental leave support

Group life and disability insurance

Job summary

LG Electronics USA is seeking a Sales Operations Manager to run the commercial operations backbone of our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization.

The Sales Operations Manager owns quote and proposal document preparation, contract and supplier registration administration, pricing tools, and pipeline reporting, so that the sales team can spend its time with customers.

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, or related field.
• 5+ years in sales operations, sales support, contract administration, or customer account administration for a manufacturing supplier.
• Experience with customer procurement portals and supplier registration processes for large manufacturers.
• Experience administering NDAs and commercial contracts through legal and signature workflows.
• Experience supporting a sales team with quotes, pricing tools, and pipeline reporting.

Responsibilities

• Prepare quotes and proposal documents for sales leadership approval using standard templates, and manage version control and submission.
• Maintain the price book, quote templates, and margin reporting tools, including exchange rate and cost input updates from headquarters.
• Track RFI and RFQ deadlines and deliverables across all open opportunities and drive internal inputs to completion on time.
• Administer NDAs, master agreements, and contract amendments through internal legal and signature processes.
• Manage supplier registrations, customer procurement portals, and compliance questionnaires including sustainability and information security submissions.
• Coordinate customer system account setup and access for internal and headquarters team members.
• Maintain the opportunity pipeline and produce weekly pipeline, forecast, and activity reports for sales leadership and headquarters.
• Process purchase orders, track invoicing milestones with Program Management and Finance, and maintain order documentation.

Skills

Advanced Excel

CRM tools

Project tracking tools

Written communication

Education

Bachelor's degree in Business, Engineering, Supply Chain, or related field

Tools

CRM systems

Pricing tools

Job description

LG Electronics USA is seeking a Sales Operations Manager to run the commercial operations backbone of our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization.

The Sales Operations Manager owns quote and proposal document preparation, contract and supplier registration administration, pricing tools, and pipeline reporting, so that the sales team can spend its time with customers.