Small Business Loan Servicing Lead

Northwest; Northern (KY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Northwest is seeking an Assistant Manager to lead the Small Business Loan Servicing team. You will oversee daily activities, ensure data integrity, and coordinate with underwriters and managers to support credit requests.

The role requires supervisory experience, knowledge of loan systems, and a focus on process improvements to meet SLAs and audit requirements. Strong collaboration with partners is essential.

Qualifications

• Bachelor's degree in Business Administration or Finance preferred.
• 3–5 years small business loan or banking experience preferred.
• 2–6 years supervisory experience (formal or informal) preferred.
• Knowledge of loan support systems and technology tools.
• Ability to interact with management partners effectively.

Responsibilities

• Oversee daily management of the small business loan servicing team to ensure timely task completion.
• Monitor and resolve issues; establish controls for audit compliance.
• Act as department liaison to design and implement servicing procedures and work systems.
• Lead training and coaching to ensure consistency and standards in servicing small business loans.

Skills

Small business loan experience

Supervisory experience

SOX testing

Process improvement

Education

Bachelor's Degree in Business Administration or Finance

Tools

Loan processing software

Job description

Northwest is seeking an Assistant Manager to lead the Small Business Loan Servicing team. You will oversee daily activities, ensure data integrity, and coordinate with underwriters and managers to support credit requests.

The role requires supervisory experience, knowledge of loan systems, and a focus on process improvements to meet SLAs and audit requirements. Strong collaboration with partners is essential.