Small Business Loan Servicing Manager

Northwest Bank; Williamsport (Lycoming County); On-site; USD 75,000 - 90,000; Full time

Job summary

Northwest Bank is seeking a Small Business Loan Servicing Manager in Williamsport, PA to oversee the daily operations of the small business servicing team, ensuring timely task completion and data integrity. You will act as a liaison for procedures, manage complex deals, and drive improvements in servicing, documentation, and monitoring.

The role requires supervisory experience (2–6 years), knowledge of loan systems, and strong communication.

Qualifications

• Bachelor's degree in business administration or finance preferred.
• 3-5 years small business loan or banking experience.
• 2-6 years supervisory experience.
• Knowledge of loan support systems.
• Ability to maximize available technology tools.
• Ability to interact successfully with management-level partners.
• Knowledge of small business loan products and regulatory issues.
• Excellent communication and time management.

Responsibilities

• Oversee daily management of the small business loan servicing team to ensure timely completion of tasks.
• Ensure data integrity and CECL data point compliance.
• Monitor and resolve issues and establish controls for audit compliance.
• Serve as department liaison to design and update procedures and work systems.
• Provide servicing for complex deals as needed.
• Lead loan servicing, documentation, post-closing, and monitoring tasks.
• Train new hires for consistency and standardization.
• Perform SOX testing as needed.
• Collaborate with Underwriters, Branch Managers, and Business Bankers to support customer credit requests.
• Meet/exceed headcount, SLA, and efficiency targets; handle inquiries within SLA.
• Participate in hiring, coaching, and performance evaluations of team members.

Skills

Leadership

Communication

Time management

Problem solving

Attention to detail

Education

Bachelor's degree in Business Administration or Finance

Tools

Loan servicing software

Microsoft Office

Job description

Job Description

The Small Business Loan Servicing Manager is responsible for the development and supervision of the Small Business Servicing team.

Essential Functions

• Daily management of the small business loan servicing team members to ensure timely completion of all tasks/workflows
• Ensure total document and data integrity attributes to comply with CECL data points
• Oversee the monitoring and resolving of issues and establishing appropriate controls over the use of the core and ancillary systems to comply with audit requirements
• Act as department's technical liaison to develop, manage, and implement the ongoing design of operational, servicing and documentation procedures, methods and work systems; accountable for updates to established procedures according to the Bank's established guidelines
• Perform servicing responsibilities for complex deals in the absence of an experienced servicer
• Lead and oversee activities related to loan servicing, documentation, post-closing, and monitoring tasks
• Train new hires to ensure consistency & standardization in servicing small business loans
• Perform SOX testing as needed
• Actively engage with Underwriters, Branch Managers and Business Bankers to collaboratively support a customer's credit request
• Meet or exceed established metrics for headcount, Service Level Agreements and efficiency; Manage, research and remediate inquiries and complaints from internal and external customers within established Service Level Agreements (SLA's)
• Conduct, or participate in, the hiring, coaching, developing and supervising of team members; conducting one-on-one progress and coaching sessions as needed, and identifying and training team members that demonstrate high potential to ensure appropriate succession planning
• Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
• Participate, as required, in the preparation of responses to examiners, auditors or internal audit
• Reconcile General Ledger accounts
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Qualifications

• Bachelor's Degree Business Administration or Finance preferred
• 3 - 5 years Small Business loan or banking experience preferred
• 2 - 6 years Supervisory experience (formal or informal) preferred
• Knowledge of appropriate loan support systems
• Ability to maximize available technology tools
• Knowledge of multiple entity types and structures of small business borrowers and loans
• Ability to have successful interactions with key strategic partners at a management level
• Ability to have successful interactions with key strategic partners at a management level
• Ability to have successful interactions with key strategic partners at a management level
• Knowledge of small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
• Knowledge of organizational procedures, operations and applicable compliance rules and regulations
• Ability to prioritize and make sound decisions while working on multiple tasks without compromising quality or increasing legal, operational or compliance risks
• Efficient communication, time management and organizational skills

Travel Requirements

• As Needed For Training

The pay range for this position is generally $75,000-$90,000 per year. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

#LI-MM1

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.