Small Business Growth & Partnerships Manager

Next Street; Buffalo (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Next Street seeks an Account Manager for the Beverly Gray Business Exchange Center in Buffalo. You will deliver services to small businesses, coordinate planning and certifications, and support client development while reporting to the Deputy Director.

The role blends entrepreneurship with public-private support to drive inclusive growth in the Eastside. The position requires 2-3 years in banking/finance, strong customer service and CRM experience, and a passion for community development.

Qualifications

• 2-3 years’ experience in banking, finance or lending.
• Excellent customer service and relationship management skills.
• Familiarity with Buffalo’s economic and community development organizations.
• Ability to review loan applications and documentation; experience with financials is a plus.
• Experience using CRM tools to track services and outcomes.
• Ability to manage towards goals to meet deadlines.
• Flexible, adaptable, customer-focused and goal-oriented.

Responsibilities

• Deliver the Exchange’s suite of services to small businesses and entrepreneurs.
• Coordinate business planning, legal and accounting services; manage appointments and partnerships.
• Assist clients with M/WBE certification processes; develop subject matter expertise.
• Respond to customer inquiries promptly and exceed service delivery goals.
• Collaborate with Next Street offices to align client needs with services.

Skills

Banking/finance experience

Customer service

CRM experience

Relationship management

Goal-oriented

Tools

CRM software

Job description

Next Street seeks an Account Manager for the Beverly Gray Business Exchange Center in Buffalo. You will deliver services to small businesses, coordinate planning and certifications, and support client development while reporting to the Deputy Director.

The role blends entrepreneurship with public-private support to drive inclusive growth in the Eastside. The position requires 2-3 years in banking/finance, strong customer service and CRM experience, and a passion for community development.