Client Success Manager NYC Small Business Solutions

Next Street; New York (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

Next Street, a mission-driven for-profit and B Corp, seeks a dynamic Junior Account Manager for NYC Business Solutions, Lower Manhattan Center. You will deliver a full set of services to local businesses, build long-term relationships, and support recruitment and training initiatives.

You’ll collaborate with cross-functional teams to meet annual targets and strengthen partnerships with NYC SBS, community organizations, and city stakeholders.

Qualifications

• 1+ years experience in consumer/retail or commercial banking.
• Experience with small businesses a plus.
• Excellent customer service and relationship management skills.
• Experience using customer relationship management tools or other database systems in order to track and manage services and outcomes.
• Ability to manage towards goals to ensure the successful achievement by specific deadlines.
• A strong analytical and critical thinking skill set.
• Strong interpersonal skills and relationship management skills.
• Ability to work effectively under pressure in both a team and individual setting.
• Flexible, adaptable, customer-focused, and goal-oriented with commitment to high standards of excellence.
• Solid work ethic and high level of professional integrity.
• Ability to think innovatively and generate new ideas that can translate directly into results.
• A strong belief in the potential of small businesses and the value of understanding their needs and helping them to succeed.
• Willingness to challenge and be challenged, regardless of seniority.

Responsibilities

• Deliver the NYC Business Solutions set of services to businesses to ensure the Lower Manhattan BSC is regularly exceeding goals set by NYC Department of Small Business Services and Next Street leadership.
• Engage with a wide range of small businesses to understand their needs and make recommendations for the types of resources and services the City can provide these businesses to help them be successful.
• Use a relationship driven approach to maintaining long-term relationships with high potential, scaling business clients.
• Serve as a connector for clients to services and other resources.
• Provide support to our Recruitment and Training service lines to meet annual targets.
• Recruitment: Work with internal/external partners to support hiring needs for qualified NYC based businesses.
• Customized Training: Support Senior Recruitment Account Manager in connecting relevant NYC based business owners to city sponsored training grant programs.
• Collaborate with teammates to deliver the NYC Business Solutions full set of services to businesses and ensure the team is regularly exceeding annual goals.
• Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards.
• Manage Center’s marketing efforts and drive business development to attract, cultivate and retain clients as well as other key stakeholders.
• Support and implement the team’s business development plans; monitor and analyze those activities.
• Engage community-based organizations, community boards, business improvement district’s, and other relevant stakeholders interested in engaging businesses and improving the access that they have to support services.
• Provide feedback to team members, the Center Director, Next Street management and SBS to improve the system’s ability to achieve outcomes and provide high-quality services.
• Collaborate across Next Street teams to ensure our client’s strategic, financial, and organizational needs are met and learnings are shared.
• Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts.

Skills

Banking experience

Small business experience

Customer service

CRM tools

Goal-oriented

Analytical skills

Interpersonal skills

Under pressure

Adaptability

Professional integrity

Innovative thinking

Small business impact

Challenge mindset

Job description

Next Street, a mission-driven for-profit and B Corp, seeks a dynamic Junior Account Manager for NYC Business Solutions, Lower Manhattan Center. You will deliver a full set of services to local businesses, build long-term relationships, and support recruitment and training initiatives.

You’ll collaborate with cross-functional teams to meet annual targets and strengthen partnerships with NYC SBS, community organizations, and city stakeholders.