Small Business Financing & Solutions Manager

Next Street; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Next Street in New York City is seeking a dynamic Account Manager for the NYC Business Solutions Centers in Queens to own three service lines and help small businesses access City resources. You will connect clients to services, oversee center operations, and collaborate with Next Street teammates to exceed annual goals while building strong relationships with community stakeholders.

This role emphasizes customer service, financial analysis, and proactive outreach to diverse businesses across

Qualifications

• 3+ years in consumer/retail or commercial banking or small business financing.
• Strong customer service and relationship management skills.
• Familiarity with NYC small business funding landscape.

Responsibilities

• Connect small business clients to City services and resources.
• Manage and implement three service lines and exceed annual goals.
• Collaborate with Next Street teams to deliver full NYC Business Solutions services.
• Engage a wide range of small businesses to tailor resources and help them succeed.
• Document interactions in the City’s CRM system per standards.
• Maintain long-term relationships with high-potential clients.

Skills

Small business financing

Relationship management

Customer service

Banking experience

CRM tools

NYC knowledge

Spanish speaking

Tools

CRM systems

Job description

Next Street in New York City is seeking a dynamic Account Manager for the NYC Business Solutions Centers in Queens to own three service lines and help small businesses access City resources. You will connect clients to services, oversee center operations, and collaborate with Next Street teammates to exceed annual goals while building strong relationships with community stakeholders.

This role emphasizes customer service, financial analysis, and proactive outreach to diverse businesses across