Strategic Account Manager — NYC Small Business Growth

Next Street; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Next Street seeks an entrepreneurial Account Manager for the NYC Business Solutions Lower Manhattan Center. You’ll deliver services to help entrepreneurs grow, manage client relationships, and meet annual goals across recruitment, training, and business development.

You’ll collaborate with teams, engage diverse city-based businesses, and support marketing efforts while reporting to the Center Director. Proactive and resilient, you’ll help strengthen partnerships and outcomes urbanly.

Qualifications

• 2+ years’ experience in consumer/retail or commercial banking.
• Experience with small businesses is a plus.
• Excellent customer service and relationship management skills.
• Experience using customer relationship management tools or other database systems to track and manage services and outcomes.
• Ability to manage toward goals to ensure deadlines are met.
• Strong analytical and critical thinking skills.
• Strong interpersonal and relationship management skills.
• Ability to work under pressure in team or individual settings.
• Flexibility, adaptability, customer focus, and high standards of excellence.
• Commitment to helping small businesses succeed and willingness to be challenged.

Responsibilities

• Deliver the NYC Business Solutions set of services to businesses to ensure the Center exceeds goals set by NYC SBS and Next Street.
• Engage with a wide range of small businesses to understand needs and advise on resources and services the City can provide.
• Maintain long-term relationships with high-potential clients through a relationship-driven approach.
• Serve as a connector for clients to services and other resources.
• Support Recruitment and Training services to meet annual targets (Recruitment: hire needs for NYC-based businesses; Training: connect owners to city programs).
• Collaborate with teammates to deliver full range of services and exceed annual goals.
• Respond to customer inquiries promptly per QA standards and Center guidelines.
• Drive business development through Center marketing efforts and stakeholder engagement.
• Attend events to strengthen partnerships and grow business opportunities.
• Provide feedback to improve systems and align with client outcomes.

Skills

Banking experience

Small business experience

Customer service

CRM experience

Goal orientation

Analytical thinking

Interpersonal skills

Team collaboration under pressure

Bilingual Spanish/Mandarin (plus)

Tools

CRM tools

Job description

Next Street seeks an entrepreneurial Account Manager for the NYC Business Solutions Lower Manhattan Center. You’ll deliver services to help entrepreneurs grow, manage client relationships, and meet annual goals across recruitment, training, and business development.

You’ll collaborate with teams, engage diverse city-based businesses, and support marketing efforts while reporting to the Center Director. Proactive and resilient, you’ll help strengthen partnerships and outcomes urbanly.