Account Manager (NS)

Next Street; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Next Street is seeking a dynamic Account Manager for NYC Business Solutions, Lower Manhattan Center. You will deliver a full slate of services to help small businesses access resources and achieve growth goals.

You will build lasting relationships with a diverse client base, support training—developing and evaluating coursework—and help drive center marketing and business development initiatives. Join a mission-driven, for-profit 'business for good' with a culture that values collaboration,

Qualifications

• 2+ years working with entrepreneurs or small business owners a plus.
• Experience using customer relationship management tools or systems to track and manage services and outcomes.
• Ability to manage towards goals to ensure the successful achievement by specific deadlines.
• A strong analytical and critical thinking skill set.
• Strong interpersonal and relationship management skills.
• Ability to work effectively under pressure in both a team and individual setting.
• Flexible, adaptable, customer focused, and goal oriented with commitment to high standards of excellence.
• Solid work ethic and high level of professional integrity.
• Ability to think innovatively and generate new ideas that can translate directly into results.
• A strong belief in the potential of small businesses and the value of understanding their needs and helping them to succeed.
• Willingness to challenge and be challenged, regardless of seniority.

Responsibilities

• Deliver the NYC Business Solutions services to businesses and help the Center exceed goals set by NYC SBS and Next Street leadership.
• Engage with a wide range of small businesses to understand needs and advise on available city resources.
• Maintain long-term relationships with high-potential clients and act as a connector to services and other resources.
• Support Courses and Training with coursework development, implementation, evaluation, and reporting.
• Manage Center’s marketing efforts and drive business development to attract, cultivate and retain clients.
• Respond to customer inquiries promptly and collaborate with team to meet client needs.

Skills

Entrepreneur experience

CRM tools

Goal orientation

Analytical thinking

Relationship mgmt

Working under pressure

Customer focus

Integrity

Innovative thinking

Small business impact

Challenge mindset

Job description

Next Street: Where teamwork and entrepreneurship meet

Next Street was founded in 2005 with the belief that small businesses and nonprofits are the engines of inclusive growth in underserved markets. Serving as trusted advisor to some of the country’s most dynamic organizations, we are a mission-driven consulting firm bringing strategic and financial expertise to revitalize communities, grow businesses, and create jobs. Our work includes directly serving small businesses and nonprofits to help them grow, as well as advising public and private institutions at a systems level to drive sustainable and equitable development solutions in communities across the US.

We look for professionals who aim to combine their diverse backgrounds and experiences with a passion for mission, offering our team members an unparalleled opportunity to work at the intersection of doing well and doing good. Next Street is a for-profit ‘business for good’ and a certified B Corporation with offices in Boston, New York City, and Chicago.

NYC Business Solutions Centers

In partnership with the NYC Department of Small Business Services (SBS), Next Street has operated NYC Business Solutions Centers since 2012. Each Center serves as a one-stop resource center for entrepreneurs and small business owners at various stages, from newly launched to established businesses. The Centers offer an array of free services such as courses, financing assistance, legal counseling, staff recruitment and training, and M/WBE certification. Each year the Centers serve over 3.500 businesses on average.

The NYC Business Solutions team is an extension of our Client Solutions unit and plays a pivotal role in helping to establish Next Street’s presence and influence in New York City’s Small Business ecosystem. Through the Centers we deliver solutions to clients that advance organizations’ strategy, growth, capacity, and impact. As part of our team, you will work closely with our Firm’s leadership, general delivery, and corporate teams to ensure that the services delivered by the Center have a lasting impact.

Position Summary:

Next Street is seeking a dynamic and entrepreneurial individual to serve as an Account Manager of the NYC Business Solutions, Lower Manhattan Center which is operated by Next Street.

The Account Manager will be responsible for performing their day-to day duties while pacing towards the Center’s goals and will report to Next Street’s Director of the NYC Business Solutions, Lower Manhattan Center.

Your Work:

Service Delivery

• Deliver the NYC Business Solutions set of services to businesses to ensure the Lower Manhattan BSC is regularly exceeding goals set by NYC Department of Small Business Services and Next Street leadership
• Engage with a wide range of small businesses to understand their needs and make recommendations for the types of resources and services the City can provide these businesses to help them be successful
• Use a relationship driven approach to maintaining long term relationships with high potential, scaling business clients
• Serve as a connector for clients to services and other resources
• Provide support to our Courses and Training service line to meet annual targets
  • Serve as the Center’s coursework expert including development, implementation, evaluation, and reporting.
  • Assist in providing instruction to clients via regularly scheduled workshops

Business Development

• Manage Center’s marketing efforts and drive business development to attract, cultivate and retain clients as well as other key stakeholders
• Support and implement the team’s business development plans; monitor and analyze those activities
• Engage community based organizations, community boards, BIDs, and other relevant stakeholders interested in engaging businesses and improving the access that they have to support services

Center Management & Operations

• Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards
• Provide feedback to team members, the Center Director, Next Street management and SBS to improve the system’s ability to achieve outcomes and provide high quality services
• Collaborate across Next Street teams to ensure our client’s strategic, financial, and organizational needs are met and learnings are shared
• Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts

Preferred Skills:

• 2+ years working with entrepreneurs or small business owners a plus
• Experience using customer relationship management tools or systems to track and manage services and outcomes
• Ability to manage towards goals to ensure the successful achievement by specific deadlines
• A strong analytical and critical thinking skill set
• Strong interpersonal and relationship management skills
• Ability to work effectively under pressure in both a team and individual setting
• Flexible, adaptable, customer focused, and goal oriented with commitment to high standards of excellence
• Solid work ethic and high level of professional integrity
• Ability to think innovatively and generate new ideas that can translate directly into results
• A strong belief in the potential of small businesses and the value of understanding their needs and helping them to succeed
• Willingness to challenge and be challenged, regardless of seniority

Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.