Impact-Driven Account Manager for Small Biz Growth

Next Street; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Next Street is seeking a dynamic Account Manager for NYC Business Solutions, Lower Manhattan Center. You will deliver a full slate of services to help small businesses access resources and achieve growth goals.

You will build lasting relationships with a diverse client base, support training—developing and evaluating coursework—and help drive center marketing and business development initiatives. Join a mission-driven, for-profit 'business for good' with a culture that values collaboration,

Qualifications

• 2+ years working with entrepreneurs or small business owners a plus.
• Experience using customer relationship management tools or systems to track and manage services and outcomes.
• Ability to manage towards goals to ensure the successful achievement by specific deadlines.
• A strong analytical and critical thinking skill set.
• Strong interpersonal and relationship management skills.
• Ability to work effectively under pressure in both a team and individual setting.
• Flexible, adaptable, customer focused, and goal oriented with commitment to high standards of excellence.
• Solid work ethic and high level of professional integrity.
• Ability to think innovatively and generate new ideas that can translate directly into results.
• A strong belief in the potential of small businesses and the value of understanding their needs and helping them to succeed.
• Willingness to challenge and be challenged, regardless of seniority.

Responsibilities

• Deliver the NYC Business Solutions services to businesses and help the Center exceed goals set by NYC SBS and Next Street leadership.
• Engage with a wide range of small businesses to understand needs and advise on available city resources.
• Maintain long-term relationships with high-potential clients and act as a connector to services and other resources.
• Support Courses and Training with coursework development, implementation, evaluation, and reporting.
• Manage Center’s marketing efforts and drive business development to attract, cultivate and retain clients.
• Respond to customer inquiries promptly and collaborate with team to meet client needs.

Skills

Entrepreneur experience

CRM tools

Goal orientation

Analytical thinking

Relationship mgmt

Working under pressure

Customer focus

Integrity

Innovative thinking

Small business impact

Challenge mindset

Job description

Next Street is seeking a dynamic Account Manager for NYC Business Solutions, Lower Manhattan Center. You will deliver a full slate of services to help small businesses access resources and achieve growth goals.

You will build lasting relationships with a diverse client base, support training—developing and evaluating coursework—and help drive center marketing and business development initiatives. Join a mission-driven, for-profit 'business for good' with a culture that values collaboration,