Small Animal Emergency Front Desk - Student Worker

University of Georgia; Kentucky; On-site; USD 17,047 - 24,280; Part time

Job summary

The University of Georgia is seeking a Small Animal Emergency Front Desk - Student Worker to be the first point of contact for clients bringing pets for emergency care. Responsibilities include receiving incoming patients and providing assistance regarding veterinary services.

This position requires customer service experience and knowledge of office software. The work schedule may include evenings, weekends, and holidays, and caps at 20 hours per week. The offered salary is $15 per hour.

Qualifications

• Experience in customer service, general office, veterinary animal care, or hospital setting.
• Knowledge of office equipment and multi‑window software applications, including Vetview database.
• Working knowledge of MS Office applications (Word, Excel, PowerPoint, Publisher, Outlook).
• Typing speed 35 words per minute or higher.
• Proven ability to work in a fast‑paced environment requiring multitasking under pressure.
• Excellent written and verbal communication skills.
• Punctuality and attendance are critical.

Responsibilities

• Be the first point of contact via phone or in person for clients bringing pets for emergency care or referred by a local veterinarian.
• Provide assistance to clients regarding veterinary services, communicating hospital charges and policies.
• Receive incoming patients at the Emergency front desk and route calls to appropriate care teams.
• Assist in triage of patients, completing patient profile information for level‑of‑care determination.
• Enter patient information into the hospital database system Vetview to create a chart for service charges.

Job description

Small Animal Emergency Front Desk - Student Worker

This position is responsible for properly receiving and routing phone calls into the hospital from multiple callers. The front desk employee will serve as the first point of contact for patients, provide information on services, and support other staff to ensure coverage. Minimum qualifications include customer service experience, knowledge of office software, and a typing speed of 35 wpm or higher. Physical demands include lifting up to 25 lbs and repetitive motions.

Responsibilities

• Be the first point of contact via phone or in person for clients bringing pets for emergency care or referred by a local veterinarian.
• Provide assistance to clients regarding veterinary services, communicating hospital charges and policies.
• Receive incoming patients at the Emergency front desk and route calls to appropriate care teams.
• Assist in triage of patients, completing patient profile information for level‑of‑care determination.
• Enter patient information into the hospital database system Vetview to create a chart for service charges.

Qualifications

• Experience in customer service, general office, veterinary animal care, or hospital setting.
• Knowledge of office equipment and multi‑window software applications, including Vetview database.
• Working knowledge of MS Office applications (Word, Excel, PowerPoint, Publisher, Outlook).
• Typing speed 35 words per minute or higher.
• Proven ability to work in a fast‑paced environment requiring multitasking under pressure.
• Excellent written and verbal communication skills.
• Punctuality and attendance are critical.

Physical Demands

• Lift and carry up to 25 lbs.
• Repetitive motions and actions.
• Long periods of standing or sitting.

Posting Details

Posting Number: G/R33404P
Working Title: Small Animal Emergency Front Desk - Student Worker
Employment Type: Employee
Schedule: May include evenings, weekends, and holidays. No more than 20 hours per week.
Salary: $15 per hour

Equal Opportunity Employer

The University of Georgia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status.