Small Animal Emergency Front Desk

The University of Georgia; Athens (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

The University of Georgia is seeking an Emergency Critical Care Vet Assistant in Athens, GA. The role includes assisting clients with pets during critical care visits, managing appointments, and processing payments. Candidates should have a high school diploma and experience in a fast-paced environment, along with strong communication skills. The position demands physical capability to lift up to 50 pounds. Join a dynamic team in a critical care setting ensuring the best service for pets in need.

Qualifications

• Experience handling cashier responsibilities while managing phone calls and data entry.
• Ability to communicate effectively with clients in distress.

Responsibilities

• Assist clients in delivering their pets to the Emergency Critical Care team.
• Answer phones and set up appointments for emergency services.
• Enter patient information into the hospital database system.

Skills

Excellent verbal and written communication skills

Proficiency with MS Office suite applications

Experience in a fast-paced environment

Ability to maintain confidentiality

Education

High school diploma or equivalent

Job description

Position Summary

The primary responsibility for this position will be to assist the Emergency Critical Care team on setting appointments and receiving emergency patients during evenings, overnights, weekends, and holidays. The ECC Vet Asst. will assist clients in delivering their pets to the ECC team which may include lifting/restraining and transporting into the ER. This incumbent will also answer phones, set up appointments from local referring veterinarians, open patient charts in the hospital database system, and process payments for services.

Responsibilities

• Be the first point of contact via phone or in-person for clients to bring pets for emergency care or having been referred by a local veterinarian.
• Provide assistance to clients regarding veterinary services rendered by communicating hospital charges and policies.
• Receive incoming patients at the Emergency front desk.
• Assist in triage of patients, when able, to determine level of care needed by helping complete patient profile information.
• Enter patient information into the hospital database system, Vetview, to create a chart for service charges.
• Provide cashier services for patients that are released during the shift.

Qualifications

• High school diploma or equivalent.
• Experience working within a fast‑paced environment with a high volume of phone calls and dealing with distressed clients.
• Handling cashier responsibilities while answering phones and entering information into a system.
• Proficiency with MS Office suite applications and office machines such as fax, copier, scanner.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality with sensitive information.

Physical Demands

• Lift and carry up to 50 pounds, both assisted and unassisted.
• Sit or stand for long periods of time and use repetitive actions during the entire shift.
• Use of stairs and uneven walking surfaces is common.
• Communicate effectively via telephone, e‑mail, and in person to varied stakeholders.
• Utilize computer technology for all applications in a manner that meets performance expectations.

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR at [e-mail].