Slovak Reservations Specialist — Relocation Covered

Mercier Consultancy; United States; Remote; USD 32,000 - 50,000; Full time

Benefits offered by this job

Fully Paid Relocation

Monthly Performance Bonus

Fully Paid Training

Health Insurance

2 Extra Salaries Per Year

Job summary

Mercier Consultancy Group is seeking a Slovak-speaking Reservations Agent to support Booking.com operations in Greece. You will assist Slovak-speaking customers with accommodation bookings via phone, email and chat, providing accurate information about properties, pricing, and policies.

The role requires fluency in Slovak and strong communication and interpersonal skills. You will handle modifications, cancellations and special requests, maintain records in the reservation system, and

Qualifications

• Fluency in Slovak (spoken and written) is essential.
• Experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills are required.
• Willingness to relocate to Greece is necessary.
• English proficiency is a plus.

Responsibilities

• Assist Slovak-speaking customers with accommodation reservations via phone, email, and chat.
• Provide accurate information about properties, pricing, and Booking.com policies.
• Handle booking modifications, cancellations, and special requests efficiently.
• Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
• Maintain detailed records of customer interactions and bookings using Booking.com’s reservation system.
• Work collaboratively with team members to achieve service quality and customer satisfaction goals.
• Fluency in Slovak (spoken and written) is essential; proficiency in English is a plus.
• Experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations calmly and effectively.
• Willingness to relocate and adapt to life in Greece.
• Positive attitude towards learning and professional growth in a multicultural setting.

Skills

Slovak language

Interpersonal skills

Communication skills

Customer service experience

English knowledge

Relocation willingness

Adaptability

Tools

Booking.com reservation system

Job description

Mercier Consultancy Group is seeking a Slovak-speaking Reservations Agent to support Booking.com operations in Greece. You will assist Slovak-speaking customers with accommodation bookings via phone, email and chat, providing accurate information about properties, pricing, and policies.

The role requires fluency in Slovak and strong communication and interpersonal skills. You will handle modifications, cancellations and special requests, maintain records in the reservation system, and