Slovak Customer Service Agent For Booking.com in Greece - Relocation package

Employers from Greece; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Competitive monthly salary

Monthly performance bonus

Fully Paid Training

Health Insurance

2 Extra Salaries Per Year

Job summary

Mercier Consultancy Group is seeking a Slovak-speaking Reservations Agent to join its Booking.com operations team in Greece. You will assist Slovak-speaking customers with accommodation bookings by phone, email, and chat.

You will provide accurate information on properties, pricing and policies, handle modifications and cancellations, and maintain detailed booking records. Relocation is provided and a competitive salary aligned with market standards.

Qualifications

• Fluency in Slovak (spoken and written) is essential; English is a plus.
• Experience in customer service or related roles preferred.
• Strong communication and interpersonal skills.
• Willingness to relocate to Greece and adapt to life there.
• Ability to handle challenging situations calmly and effectively.

Responsibilities

• Assist Slovak-speaking customers with accommodation reservations via phone, email, and chat.
• Provide accurate information about properties, pricing, and Booking.com policies.
• Handle booking modifications, cancellations, and special requests.
• Resolve customer queries to ensure high satisfaction levels.
• Maintain detailed records of customer interactions and bookings in Booking.com's reservation system.
• Collaborate with team members to achieve service quality and customer satisfaction goals.

Skills

Slovak fluency

Customer service experience

Strong communication

Interpersonal skills

Calm under pressure

Willingness to relocate to Greece

Job description

at Mercier Consultancy

Mercier Consultancy Group is looking for a Slovak Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Slovak-speaking customers with their accommodation booking needs.

Key Responsibilities

• Assist Slovak speaking customers with accommodation reservations via phone, email, and chat.
• Provide accurate information about properties, pricing, and Booking.com policies.
• Handle booking modifications, cancellations, and special requests efficiently.
• Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
• Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
• Work collaboratively with team members to achieve service quality and customer satisfaction goals.

Requirements

• Fluency in Slovak (spoken and written) is essential; proficiency in English is a plus.
• Experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations calmly and effectively.
• Willingness to relocate and adapt to life in Greece.
• Positive attitude towards learning and professional growth in a multicultural setting.

Benefits

1. Fully Paid Relocation Package
2. Competitive monthly Salary
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...