Slovak Speaking CS Role for Hospitality Department - Remote Work in Greece

Employers from Greece; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Competitive monthly salary

Monthly performance bonus

Fully Paid Training

Health Insurance

2 Extra Salaries Per Year

Job summary

Mercier Consultancy Group is seeking a Slovak Reservations Agent to join our team supporting Booking.com operations in Greece. The role offers a fully paid relocation package and a competitive monthly salary with a monthly performance bonus.

Responsibilities include assisting Slovak-speaking customers with bookings, providing accurate information, managing amendments and cancellations, and maintaining detailed records in Booking.com's reservation system.

Qualifications

• Fluency in Slovak (spoken and written) is essential; English is a plus.
• Experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills are required.

Responsibilities

• Assist Slovak-speaking customers with bookings via phone, email, and chat.
• Provide information about properties, prices, and Booking.com policies.
• Handle amendments, cancellations and special requests efficiently.
• Maintain detailed records of interactions and bookings in the reservation system.
• Collaborate with team members to maintain high standards of service.

Skills

Slovak language proficiency

Customer service

Strong communication

Job description

at Mercier Consultancy

Mercier Consultancy Group is seeking a Slovak Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.

Key Responsibilities

• Assist Slovak-speaking customers with accommodation bookings through phone, email, and chat.
• Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
• Manage booking amendments, cancellations, and special requests efficiently.
• Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
• Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
• Collaborate with team members to achieve high standards of customer service and satisfaction.

Requirements

• Fluency in Slovak (spoken and written) is essential; proficiency in English is a plus.
• Experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations calmly and effectively.
• Willingness to relocate and adapt to life in Greece.
• Positive attitude towards learning and professional growth in a multicultural setting.

Benefits

1. Fully Paid Relocation Package
2. Competitive monthly Salary
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...