Slots Shift Supervisor — Lead Casino Operations

Theuniversityunion; Albuquerque (NM); On-site; USD 30,000 - 39,000; Full time

Job summary

Isleta Resort and Casino in Albuquerque, NM is seeking a Slot Supervisor to monitor and administer Slots operations on an assigned shift while delivering World Class Guest Service to guests and employees.

The role requires 21+ years old, 3 years of supervisory casino experience, and strong leadership with ability to manage staff, operations, and cash-handling duties in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Three years casino and/or slot supervisory experience required.
• One year prior and consistent heavy volume cash handling experience required.
• Must be 21 years of age or older.

Responsibilities

• Assist Slot Shift Manager and Slot Manager with duties as required. Resolve external guest issues and problems in a timely and professional manner, on behalf of management.
• Ensure tidiness of assigned areas.
• Inform management personnel of incidents requiring their immediate attention.
• Identify machines requiring technician support.
• Ensure department is properly staffed and motivated to exceed goals and objectives.
• Monitor staff performance, behavior, and attendance to ensure adherence to SOPs and administer disciplinary actions.
• Schedule and plan shift calendars, communicate goals, identify opportunities for improvement.
• Administer planning sessions and performance reviews on behalf of management.
• Provide training and evaluate new employees on behalf of management.
• Greet guests, maintain a friendly atmosphere, promote positive guest relations with prompt service.
• Give basic instruction on all Slots, promotions, and special events.

Skills

Interpersonal skills

Communication

Leadership

Teamwork

Bilingual English/Spanish

Math

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Isleta Resort and Casino in Albuquerque, NM is seeking a Slot Supervisor to monitor and administer Slots operations on an assigned shift while delivering World Class Guest Service to guests and employees.

The role requires 21+ years old, 3 years of supervisory casino experience, and strong leadership with ability to manage staff, operations, and cash-handling duties in a fast-paced environment.