Slot Technician 1 - FT

Hollywood Casino Columbus; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Hollywood Casino Columbus is seeking a skilled Slot Technician to maintain and troubleshoot slot machines and SMS equipment on the casino floor. You will respond to malfunctions promptly and communicate effectively with the slot operations team.

Qualifications include 6+ months customer-facing experience, PC proficiency, and a technical background. High school diploma required; technical degree preferred. On-site position with opportunities for growth within Penn Entertainment.

Qualifications

• Experience with slot machines and related SMS equipment.
• Ability to troubleshoot and repair gaming devices on the casino floor.
• Strong customer service mindset and clear communication.

Responsibilities

• Perform general maintenance, troubleshooting and repair of Slot Machines and SMS equipment.
• Respond to machine malfunctions promptly on the casino floor.
• Help ensure high level of guest and team member service.

Skills

Slot machines

Troubleshooting

Customer service

PC proficiency

Education

High School Diploma

Technical degree preferred

Tools

Networking basics

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• General maintenance, troubleshooting and repair of Slot Machines and SMS equipment
• Respond to any machine malfunctions on the casino floor in a timely manner
• Communicate with Tech level II or higher any machine malfunctions they are unable to fix
• Effectively communicate with the slot operations team and fe llow technicians
• Assist customers with questions and complaints regarding slot machines. Provide answers, explanations and rectify problems as appropriate
• Provide a high level of customer service to guests and team members
• Understand and adhere to departmental and company SOPs
• Complete required training and development objectives within assigned time frame
• Projects a positive attitude and image at all times
• Collaborate and work within a team-driven environment
• Accurately prioritize, organize and complete multiple tasks
• Complete required paperwork in a timely manner
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies
• Keep work areas clean and free of safety hazards, debris and litter
• All other duties and/or responsibilities as assigned

BRING US YOUR BEST.

• Must be at least 21 years of age
• High School Diploma or GED Equivalent is required ; Technical or Associates Degree preferred
• Minimum 6 months’ customer facing experience
• PC proficiency
• Technical background preferred
• Prior experience within slots/VLT department is a plus
• Network troubleshooting experience is a plus

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer