Slot Technician (FT)

PENN Entertainment, Inc.; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Slot Performance Supervisor to lead slot operations for the assigned shift and promote guest development.

You will coordinate interdepartmental communication, mentor technicians, and manage workflow to meet business needs while ensuring customer satisfaction. The role requires strong troubleshooting skills, excellent English communication, and the ability to operate within regulatory and internal control standards.

Qualifications

• High school diploma or equivalent.
• Experience with electronic/mechanical troubleshooting and test equipment.
• Excellent interpersonal and communication skills in English.

Responsibilities

• Oversee Slot Performance for assigned shift and promote guest development.
• Coordinate cross-department communication and mentor technicians.
• Manage shift workflow to meet business demands and ensure customer satisfaction.
• Ensure daily operations comply with regulatory, internal controls, and policies.
• Perform technician duties during the shift as needed.
• Present a professional image and encourage teamwork and accountability.

Skills

Troubleshooting

Electronic test equipment

Interpersonal skills

English fluency

Education

High school diploma

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development
• Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures
• Performs technician job responsibilities throughout shift
• Presents oneself as a credit to the Company and encourages others to do the same
• Performs all other related and compatible duties as assigned

Requirements

• High school diploma or equivalent
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes)
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
• Must possess excellent interpersonal skills.
• Good oral and written communication skills, must be fluent and literate in English
• Ability to stand and walk for entire shift and mobility to move easily around entire property
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality
• Must acquire all necessary skills for Slot Performance Supervisor in which successful completion of Superlap is required
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces