Slot Shift Leader – Guest Service & Compliance

northforkmonocasinocareers

Madera (CA)

On-site

USD 60,000 - 78,000

Full time

4 days ago
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Job summary

North Fork Mono Casino is seeking a Slot Assistant Shift Manager to support the Slot Shift Manager in daily slot-area operations during your shift, ensuring smooth service and compliance with regulations. You will guide Slot Supervisors and Service Ambassadors, implement Title 31 procedures, protect assets, and uphold the property's service standards while delivering exceptional guest experiences.

Responsibilities include coaching team members, conducting pre-shift briefings, complying with

Qualifications

  • High School diploma or GED required; college degree preferred.
  • Minimum of 3 years slot supervisory experience.
  • Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission.

Responsibilities

  • Oversee daily slot operations during shift and supervise Slot Supervisors and Service Ambassadors.
  • Implement Title 31 procedures and maintain asset controls.
  • Lead pre-shift meetings and coach team members on policy changes.
  • Handle overrides on jackpots and fills with accuracy and integrity.
  • Address guest requests and maintain high service standards.

Skills

Communication
Team leadership
Guest service
Regulatory compliance
Cash handling / security
Computer skills
Title 31 knowledge
Coaching & discipline

Education

High School diploma or GED
College degree preferred

Tools

MICS knowledge
Slot equipment knowledge

Job description

North Fork Mono Casino is seeking a Slot Assistant Shift Manager to support the Slot Shift Manager in daily slot-area operations during your shift, ensuring smooth service and compliance with regulations. You will guide Slot Supervisors and Service Ambassadors, implement Title 31 procedures, protect assets, and uphold the property's service standards while delivering exceptional guest experiences.

Responsibilities include coaching team members, conducting pre-shift briefings, complying with

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