Slot Shift Leader – Guest Service & Compliance

northforkmonocasinocareers; Madera (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

North Fork Mono Casino is seeking a Slot Assistant Shift Manager to support the Slot Shift Manager in daily slot-area operations during your shift, ensuring smooth service and compliance with regulations. You will guide Slot Supervisors and Service Ambassadors, implement Title 31 procedures, protect assets, and uphold the property's service standards while delivering exceptional guest experiences.

Responsibilities include coaching team members, conducting pre-shift briefings, complying with

Qualifications

• High School diploma or GED required; college degree preferred.
• Minimum of 3 years slot supervisory experience.
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission.

Responsibilities

• Oversee daily slot operations during shift and supervise Slot Supervisors and Service Ambassadors.
• Implement Title 31 procedures and maintain asset controls.
• Lead pre-shift meetings and coach team members on policy changes.
• Handle overrides on jackpots and fills with accuracy and integrity.
• Address guest requests and maintain high service standards.

Skills

Communication

Team leadership

Guest service

Regulatory compliance

Cash handling / security

Computer skills

Title 31 knowledge

Coaching & discipline

Education

High School diploma or GED

College degree preferred

Tools

MICS knowledge

Slot equipment knowledge

Job description

North Fork Mono Casino is seeking a Slot Assistant Shift Manager to support the Slot Shift Manager in daily slot-area operations during your shift, ensuring smooth service and compliance with regulations. You will guide Slot Supervisors and Service Ambassadors, implement Title 31 procedures, protect assets, and uphold the property's service standards while delivering exceptional guest experiences.

Responsibilities include coaching team members, conducting pre-shift briefings, complying with