Slot Service Specialist

Boyd Gaming; St. Charles (KY); On-site; USD 26,000 - 38,000; Full time

Job summary

Boyd Gaming Corporation operates at Ameristar Casino Resort Spa St. Charles and seeks team members to deliver friendly, courteous service on the casino floor. You will handle cash, assist guests at slot machines, and coordinate with the Slot Leadership Team to ensure prompt, accurate responses to patron needs.

The role requires adherence to uniform and confidentiality standards and reliable, team‑oriented guest service. All duties align with company policies and internal controls.

Responsibilities

• Provide cash handling service to casino patrons in your assigned areas of the casino floor.
• Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
• Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
• Perform minor slot machine repairs not requiring a Slot Technician.
• Assist casino patrons with general questions concerning the Casino.
• Comply with all Company and departmental policies, procedures, and internal controls.
• All other duties as assigned.

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

To provide friendly, courteous, and efficient service to guests and, through teamwork with other team members, ensure prompt response to all guests needs.

• Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
• Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
• Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests’ needs at all times.
• This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
• Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
• Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
• Responsible for assigned casino funds and proper handling of funds exchanges.
• Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
• Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
• Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
• Perform minor slot machine repairs not requiring a Slot Technician.
• Assist casino patrons with general questions concerning the Casino.
• Comply with all Company and departmental policies, procedures, and internal controls.
• All other duties as assigned.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.