Slot Service Specialist

Ameristar Casino Resort Spa St. Charles; Saint Charles (MO); On-site; USD 9,100 - 13,000; Full time

Job summary

Ameristar Casino Resort Spa St. Charles is seeking team members to provide friendly, courteous, and efficient service to guests on the casino floor. This role emphasizes teamwork with Slot Leadership and adherence to department policies.

You will handle cash, assist guests, respond to slot lights and service calls, and help maintain machine operation while following uniform standards and confidentiality requirements.

Qualifications

• Provides friendly, courteous guest service in a casino setting.
• Handles cash transactions and cash exchanges in assigned areas.
• Works with Slot Leadership Team to ensure prompt guest response and service.

Responsibilities

• Assist guests with general questions about the casino.
• Comply with all policies, procedures, and internal controls.
• Maintain uniform appearance and confidentiality of information.

Skills

Guest service

Cash handling

Teamwork

Professional conduct

Tools

Slot machines knowledge

Job description

Job Description

To provide friendly, courteous, and efficient service to guests and, through teamwork with other team members, ensure prompt response to all guests needs.

Qualifications

• Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.


• Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property


• Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests’ needs at all times.


• This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.


• Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.


• Provide cash handling service to casino patrons in your assigned areas of Casino Floor.


• Responsible for assigned casino funds and proper handling of funds exchanges.


• Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.


• Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.


• Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.


• Perform minor slot machine repairs not requiring a Slot Technician.


• Assist casino patrons with general questions concerning the Casino.


• Comply with all Company and departmental policies, procedures, and internal controls.


• All other duties as assigned.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation

$8-$8