Slot Service Specialist

Ameristar-Casinos,-Inc.; Saint Charles (MO); On-site; USD 10,000 - 17,000; Full time

Job summary

Boyd Gaming Corporation is seeking staff at Ameristar Casino Resort Spa St. Charles to deliver friendly, courteous service on the casino floor. The role emphasizes teamwork, cash handling, and adherence to uniform policies while supporting guest satisfaction goals.

Team members respond to slot machine changes and service calls, assist patrons with questions, and follow all company policies and procedures. This role is an hourly frontline position at the casino in Saint Charles, MO.

Qualifications

• Must provide friendly, courteous, and efficient service to guests.
• Adhere to department and property policies and procedures.
• Provide cash handling service to casino patrons and manage funds.
• Maintain uniformed appearance and confidentiality of information.
• Respond to guest needs and assist with slot machine operations.

Responsibilities

• Provide friendly, courteous, and efficient service to guests and respond promptly to guest needs.
• Work as a team with other staff to ensure guest satisfaction scores are met.
• Handle cash and manage assigned casino funds and exchanges.
• Respond to slot machine change lights and service calls from Dispatch.
• Assist patrons with general questions about the Casino and policies.

Skills

Guest service

Teamwork

Cash handling

Uniformed appearance

Confidential information handling

Slot machine operation

Job description

• Compensation: USD 7.50 - USD 12 - hourly

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

To provide friendly, courteous, and efficient service to guests and, through teamwork with other team members, ensure prompt response to all guests needs.

Qualifications

• Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
• Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
• Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests’ needs at all times.
• This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
• Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
• Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
• Responsible for assigned casino funds and proper handling of funds exchanges.
• Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
• Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
• Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
• Perform minor slot machine repairs not requiring a Slot Technician.
• Assist casino patrons with general questions concerning the Casino.
• Comply with all Company and departmental policies, procedures, and internal controls.
• All other duties as assigned.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.