Front Desk & PBX Clerk

Boyd Gaming; St. Charles (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Boyd Gaming Corporation is a premier casino entertainment company in the United States, dedicated to delivering AAA Four Diamond guest service and maintaining high standards of professionalism. This role involves working closely with Housekeeping and Facilities to ensure safe operations while upholding company policies and member confidentiality.

Ideal candidates will have strong guest service skills, excellent interpersonal abilities, and the flexibility to work evenings, weekends, and

Qualifications

• Experience in a guest service-based environment preferred.
• Excellent interpersonal and organizational skills required.
• Demonstrated diplomacy and tact in high-tension situations.

Responsibilities

• Collaborate with Housekeeping, Facilities and Player Development daily.
• Maintain safety and proper use of computer equipment.
• Participate in departmental trainings and communicate training information.

Skills

Guest service

Interpersonal skills

Organizational skills

Diplomacy

Time management

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations

AAA Four Diamond guest service requirements and standards.

Work closely with Housekeeping, Facilities and Player Development on a daily basis.

Ensure safe and proper use of all computer equipment.

Conduct and participate in approved and required departmental training; this includes assisting with communication related to training for all hotel team members.

Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.

Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.

Maintain a high level of professional appearance, demeanor, and integrity.

Must be able to work flexible hours including evenings, weekends, and holidays.

Uses time efficiently and effectively to manage priorities.

• Preferable one (1) to three (3) years experience in a guest service based environment (years of experience vary by position).
• Must have excellent interpersonal skills
• Must have excellent organizational skills
• Strong guest service skills

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and baseline of disability or any other federal, state, or local protected class.