Slot Service Pro: Guest Care & Machine Support

Boyd Gaming; St. Charles (KY); On-site; USD 26,000 - 38,000; Full time

Job summary

Boyd Gaming Corporation operates at Ameristar Casino Resort Spa St. Charles and seeks team members to deliver friendly, courteous service on the casino floor. You will handle cash, assist guests at slot machines, and coordinate with the Slot Leadership Team to ensure prompt, accurate responses to patron needs.

The role requires adherence to uniform and confidentiality standards and reliable, team‑oriented guest service. All duties align with company policies and internal controls.

Responsibilities

• Provide cash handling service to casino patrons in your assigned areas of the casino floor.
• Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
• Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
• Perform minor slot machine repairs not requiring a Slot Technician.
• Assist casino patrons with general questions concerning the Casino.
• Comply with all Company and departmental policies, procedures, and internal controls.
• All other duties as assigned.

Job description

Boyd Gaming Corporation operates at Ameristar Casino Resort Spa St. Charles and seeks team members to deliver friendly, courteous service on the casino floor. You will handle cash, assist guests at slot machines, and coordinate with the Slot Leadership Team to ensure prompt, accurate responses to patron needs.

The role requires adherence to uniform and confidentiality standards and reliable, team‑oriented guest service. All duties align with company policies and internal controls.