Slot Supervisor

Boyd Gaming; Kansas City (MO); On-site; USD 44,000 - 70,000; Full time

Job summary

Ameristar Kansas City is seeking a Slot Supervisor to oversee slot operations and ensure excellent guest service. The role includes cashiering, slot machine service, transaction verification, and supporting Slot Service Specialists.

The ideal candidate has a high school diploma, slot experience, strong communication skills, and the ability to work nights, weekends, and holidays in a 24/7 casino environment. Boyd Gaming Corporation offers equal opportunity employment.

Qualifications

• High school diploma or equivalent.
• One-year slot experience or prior slot experience.
• Excellent communication and guest service skills for both internal and external guests.
• Ability to count money and make change.
• Basic computer, math, reading, and writing skills.
• Supervisory skills, preferred but not required.
• General knowledge of Microsoft Word, Excel, and Outlook is a plus.
• Must be able to work nights, weekends and holidays.
• Able to work in a fast paced 24/7 environment.

Responsibilities

• Adhere to all department and property policies, procedures, and internal controls.
• Coach, monitor, and develop team members for improved performance.
• Issuing timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goals.
• Through teamwork with other Slot Supervisors and the Slot Service Specialists, ensure great guest service and prompt response to guests’ needs at all times.
• Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy.
• Verify, process, and authorize jackpot payouts.
• Support and assist Slot Service Specialists and other Slot Supervisors on the Casino Floor.
• General monitoring of job performance of Slot Service Specialists.
• Consistently monitor and manage the departments’ labor and payroll standards.
• Assist Guests with general questions concerning the Casino.
• Respond to change lights on slot machines and assist customers needing change or other assistance.

Skills

Guest service

Communication

Supervisory

Cash handling

Fast-paced environment

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

• Compensation: USD 43,888 - USD 70,000 - yearly

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Ameristar Kansas City is seeking a Slot Supervisor. The successful candidate will provide friendly, courteous and efficient guest service and ensure a prompt response to all guests’ needs. You will also provide cashiering, slot machine services, transaction verification, assistance and oversight to Slot Service Specialists.

• Adhere to all department and property policies, procedures, and internal controls
• Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.
• Coach, monitor, and develop team members for improved performance
• Issuing timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goals
• Through teamwork with other Slot Supervisors and the Slot Service Specialists, ensure great guest service and prompt response to guests’ needs at all times
• Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
• Verify, process, and authorize jackpot payouts
• Support and assist Slot Service Specialists and other Slot Supervisors on the Casino Floor
• General monitoring of job performance of Slot Service Specialists
• Consistently monitor and manage the departments’ labor and payroll standards.
• Assist Guests with general questions concerning the Casino
• Respond to change lights on slot machines and assist customers needing change or other assistance
• Other various duties as assigned by the Casino Operations Assistant Shift Manager

Qualifications

• High school diploma or equivalent
• One-year slot experience or prior slot experience
• Excellent communication and guest service skills for both internal and external guests.
• Ability to count money and make change.
• Basic computer, math, reading, and writing skills.
• Supervisory skills, preferred but not required.
• General knowledge of Microsoft Word, Excel, and Outlook is a plus.
• Always conduct oneself in a manner that reflects a positive and professional image
• Ability to establish rapport with other team members throughout the casino
• Maintain a positive attitude at all times
• Be able to work in a fast paced 24/7 environment.
• Must be available to work nights, weekends and holidays.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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